Resolving Concerns

We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, you may file a complaint with Adventist Health, contact your local patient advocate or report concerns to the Joint Commission.

Filing a complaint

To file a complaint with Adventist Health, call (888) 366-3833.

Contacting a patient advocate

For complaints about a specific location or hospital, please click below for patient advocate contact information:

Contact a patient advocate

Reporting concerns to the Joint Commission

If your concerns cannot be resolved through the organization, you can contact The Joint Commission in three ways:

  • At JointCommission.org, using the “Report a Patient Safety Event” link.
  • By fax to 630-792-5636
  • By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181