Health Information Management

Viewing Your Records

With Adventist Health’s patient portal, MyAdventistHealth, you now have a direct link to access your own personal electronic health records immediately. Log in to MyAdventistHealth now to do the following:

  • View your lab results, radiology reports, and pathology reports
  • Download or reprint education documents and discharge instructions
  • Access your health records, such as immunizations, allergies, and medications
  • View or download summaries of visits and complete health summaries.

Please note that not all medical records are viewable and/or retrievable through the patient portal. For records that are not available through the patient portal, submit a request using one of the methods below.

Requesting Hospital Medical Records

For Adventist Health Hospital Medical Records, there are three ways to request your records. For Adventist Health Medical Office (Clinic) requests and other special requests, see Requesting Other Medical Records section below.

Online

Request Hospital Medical Records

By Paper Form

  • If you prefer a paper authorization form, please download and print the Authorization to Release Medical Information Form (English) (Spanish)
  • Submit a scanned copy of your completed paper authorization form by email to MedRecords@AH.org. You can also submit your completed form by fax or mail. See below for mailing addresses and fax numbers for each facility.

In-Person

  • Important COVID-19 Update: Due to COVID-19 precautions, in-person medical record requests have been temporarily placed on hold at some Adventist Health facilities. We encourage you to submit your request online or by paper form. See below for facility hours of operation and COVID restrictions. Thank you for your understanding.

Requesting Other Medical Records

  • Adventist Health Medical Offices (Rural Health Clinics) - Requests must be submitted to the clinic where services occurred. Contact the appropriate clinic for hours of operation.
  • Records for Deceased Patients - California, Hawaii, Oregon
  • Revocation/Special Restrictions
  • Copy Service and Subpoena – a separate subpoena is required for each department documents are requested from (i.e., images, specimen, or billing). For follow-up on a request, contact the department in which subpoena was served.
  • Itemized Hospital Bills – Please contact your local Patient Financial Services. If you have a question about a physician’s office bill, contact your physician’s billing office directly.
  • Radiology Imaging, Cardiology (heart catheterization) may be requested from the Diagnostic Imaging Department. Patients of Lodi Memorial or Tehachapi Valley please contact your Medical Records Department at the number listed below.
  • Laboratory and Pathology results may be obtained from the Medical Records Department. Test samples, slides and specimens may be obtained from the Laboratory/Pathology Department.
  • Risk Management – All other types of requests will be sent to the facility Risk Management department to determine the appropriate resource to respond to the request, ie: subpoena, search warrant

Timing and Fees

Requests are typically fulfilled within 14 business days. There are no fees asso­ci­at­ed with requests sent direct­ly to anoth­er medical provider. Fees may be ­asso­ci­at­ed with requests that are sent to you or to some­one who is not a med­ical provider. If there are any fees associated with your request, you will be invoiced by our business partner, Ciox Health. All fees are in accordance with state and federal laws.

Adventist Health Facilities

  • Adventist Health Bakersfield
    2615 Chester Avenue
    Bakersfield, CA 93301
    Phone: (661) 863-2120, option 2
    Fax: 661-863-2955
    Monday - Friday, 8 a.m. - 5 p.m.

  • Adventist Health Castle
    640 Ulukahiki Street
    Kailua, HI 96734
    Phone: (808) 263-5153
    Fax: 808-263-5385
    Monday - Thursday, 8 a.m. - 4 p.m.; Friday, 8 a.m. - 3 p.m.

  • Adventist Health Clear Lake
    15630 18th Street
    Clear Lake, CA 95422
    Phone: (707) 995-5714
    Fax: 707-995-9030
    Monday - Friday, 9 a.m. - 4 p.m.
    Walk-ins Unavailable

  • Adventist Health Delano
    1401 Garces Highway
    Delano, CA 93215
    Phone: (661) 721-5245
    Fax: 661-721-5248
    Monday - Friday, 8 a.m. - 4:30 p.m.

  • Adventist Health Glendale
    1509 Wilson Terrace
    Glendale, CA 91206
    Phone: (818) 409-8171
    Fax: 818-545-1872
    Monday - Friday, 8 a.m. - 5 p.m.
    Walk-ins Unavailable

  • Adventist Health Hanford
    450 Greenfield Avenue
    Hanford, CA 93230
    Phone: (559) 537-0790
    Fax: 559-537-0792
    Monday - Friday, 8 a.m. - 4 p.m.

  • Adventist Health Howard Memorial
    1 Marcela Drive
    Willits, CA 95490
    Phone: (707) 456-3100
    Fax: 707-459-7302
    Monday - Friday, 8 a.m. - 4:30 p.m.
    Walk-ins Unavailable

  • Adventist Health Lodi Memorial
    975 South Fairmont Avenue
    Lodi, CA 95240
    Phone: (209) 339-7495
    Fax: 209-368-3745
    Monday - Friday, 8 a.m. - 4:30 p.m.
    Walk-ins Unavailable

  • Adventist Health Reedley
    372 West Cypress Avenue
    Reedley, CA 93654
    Phone: (559) 537-0790
    Fax: 559-391-3443
    Monday - Friday, 8 a.m. - 4 p.m.

  • Adventist Health Rideout
    726 4th Street
    Marysville, CA 95901
    Phone: (530) 749-4300
    Fax: 530-749-4495
    Monday - Friday, 8 a.m. - 4:30 p.m.
    Walk-ins Unavailable

  • Adventist Health Selma
    1141 Rose Avenue
    Selma, CA 93662
    Phone: (559) 537-0790
    Fax: 559-856-6447
    Tuesday - Friday, 8 a.m. - 4 p.m.

  • Adventist Health Simi Valley
    2975 Sycamore Drive
    Simi Valley, CA 93065
    Phone: (805) 955-6820
    Fax: 805-955-6824
    Monday - Friday, 8 a.m. - 5 p.m.
    Walk-ins Unavailable

  • Adventist Health Sonora
    1000 Greenley Road
    Sonora, CA 95370
    Phone: (209) 536-3300
    Fax: 209-536-3514
    Monday - Friday, 9 a.m. - 4 p.m.
    Walk-ins Unavailable

  • Adventist Health St. Helena
    10 Woodland Road
    Saint Helena, CA 94574
    Phone: (707) 963-3611
    Fax: 707-967-5625
    Monday - Friday, 8 a.m. - 4 p.m.
    Saturday - Sunday, 7 a.m. - 3 p.m.
    Walk-ins Unavailable

  • Adventist Health Tehachapi Valley
    1100 Magellan Drive
    Tehachapi, CA 93561
    Phone: (661) 771-8860
    Fax: 661-771-8392
    Monday - Friday, 8 a.m. - 5 p.m.

  • Adventist Health Tillamook
    1000 Third Street
    Tillamook, OR 97141
    Phone: (503) 815-2395
    Fax: 503-815-2485
    Monday - Friday, 8 a.m. - 4:30 p.m.
    Walk-ins Unavailable
    Radiology requests

  • Adventist Health Tulare
    869 North Cherry Street
    Tulare, CA 93274
    Phone: (559) 605-0440
    Fax: 559-605-0442
    Monday - Friday, 8 a.m. - 4:30 p.m.

  • Adventist Health Ukiah Valley
    275 Hospital Drive
    Ukiah, CA 95482
    Phone: (707) 463-7353
    Fax: 707-463-7382
    Monday - Friday 8 a.m. - 4 p.m.
    Open for Walk-ins 10 a.m. - 2 p.m.

  • Adventist Health White Memorial
    1720 East Cesar Chavez Avenue
    Los Angeles, CA 90033
    Phone: (323) 268-5000
    Fax: 323-881-8742
    Monday - Friday, 8 a.m. - 5 p.m.
    Walk-ins Unavailable