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Castle recognized with two awards

Awards & Recognition

Castle recently won two awards for patient satisfaction with their experience at the hospital.

Castle earns 5-Star rating from CMS

The Centers for Medicare & Medicaid Services (CMS) recently updated its database of hospital star ratings and awarded Castle Medical Center five stars.

The rating was based on the reporting period from October 2013 to the end of September 2014. Castle was one of 548 hospitals that earned five stars, more than double the 251 that earned five stars when the rankings were first announced in the spring.

The rankings are based on answers to the Hospital Consumer Assessment of Healthcare Providers and Systems surveys and, according to CMS, will be updated quarterly.

More than 3,500 hospitals participated in the program. Quality ratings by CMS are important because they are often tied to value-based reimbursement levels in Medicare.

Castle is a preferred choice with women

Castle Medical Center (CMC) has been named one of America’s 100 Best Hospitals for Patient Experience as a recipient of the Women’s Choice Award.

This distinction is the only award that identifies the nation’s best health care institutions measured against the needs and preferences of women, providing them the opportunity to identify which hospitals deliver the quality patient experience they seek for themselves and their families.

“We are honored to be recognized by the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience,” says Kathy Raethel, CMC president and CEO. “We thank our Windward community.”

Qualifying for America’s 100 Best Hospitals for Patient Experience begins with scores derived by the Centers for Medicare & Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database.

The score takes a subset of HCAHPS questions that research and experience show are more important to women than to men. Weight is applied to each of those questions to adjust for relative importance and used to arrive at a numerical score.

The 100 best scores in each of the four bed-size categories determine the America’s 100 Best Hospitals for Patient Experience award winners. The four size categories are hospitals with up to 100 beds, 101 to 250 beds, 251 to 400 beds and 401-plus beds.

This credential signifies CMC’s commitment to and passion for providing an extraordinary health care experience for women and all patients.