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Adventist Health Sonora Wins Performance Excellence Award

Awards & Recognition

For the second year in a row, Adventist Health Sonora has received the prestigious California Awards for Performance Excellence (CAPE) Eureka Award, from the California Council for Excellence (CCE). Adventist Health Sonora was one of only four health care organizations to win for 2017, capturing a bronze-level award. Gold-level award winners are eligible to compete in the Malcom Baldrige National Quality Award program.

The CAPE awards are modeled after the Baldrige Framework for Performance Excellence. Applicants go through a rigorous, three-month evaluation process that covers their performance in seven areas: Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results. The evaluation culminates in a week-long site visit.

Adventist Health Sonora received high marks in the Results category because of its finance performance. Theodore Griffin, director of strategy at Adventist Health Sonora, says they are proud to be fulfilling their mission, in part, by reaching financial goals. “As a nonprofit health care organization, financial success means being able to reinvest in new services and technologies that benefit our community,” he says. “A great example of that is the new Health Pavilion and Diana J. White Cancer Institute, which we are celebrating on April 30.”

Griffin says Adventist Health Sonora also received high scores in the Customers category for its discharge phone call process and in the Workforce category for its new HireVue recruiting technology and semi-annual skills fair for clinical staff.

Adventist Health Sonora President Michelle Fuentes says using the Baldrige Framework for Excellence and participating in the awards program evaluation process are great learning experiences. “We are on a journey of continuous improvement, so having this kind of third-party review and recommendations for opportunities for improvement is invaluable,” she says. “It allows us to align systems and processes throughout our hospital, clinics and other services so that everyone can work toward caring for our community in the best ways possible.”