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UVMC Plans Shared Revenue Cycle Center


Ukiah Valley Medical Center, a part of Adventist Health’s Northern California Network (NCN), will be transitioning some administrative functions to a new location in north Santa Rosa near the Sonoma County Airport, according to Gwen Matthews, CEO of UVMC.

“Local healthcare services will remain local…including emergency, trauma, ambulatory, outpatient surgery, hospital services, and clinic services,” shared Matthews.

The transition will primarily include Revenue Cycle departments such as billing, portions of health information management, and the pre-admission components of the admission process from the five Northern California Network hospitals in Mendocino, Lake, Napa and Solano counties.

Howard Memorial Hospital in Willits, also a part of the NCN, will transition similar functions to the new location over the next six to nine months.

The centralized facility, known as the Revenue Cycle Center, will reduce redundancy between the facilities, decrease the Network’s overall cost to collect, improve accuracy, and better position Adventist Health to invest in updating outdated business technologies which will result in efficient, lower-cost services to patients.

The centralizing of these functions will not affect the way in which patients access care. Services which interact directly with patients will remain located on hospital campuses to ensure a personalized and high-quality experience. The transitioning of functions to the Revenue Cycle Center will create new space within the hospital campuses to add or improve patient services without the cost of new facility construction.

The new facility will be home to approximately 120 employees, mostly transferred from their current campus-based positions. The phased transition is slated to begin in the fourth quarter of 2012 and continue through the first half of 2013.