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Help lines and resources to keep you informed
At Adventist Health Simi Valley, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care. If you have any questions or comments, please use the numbers listed below.
Main hospital
Contact a patient
Financial assistance
Medical records
Resolving concerns
Resources for patients
Below you will find information for individuals who have received care at our hospital or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay.
Medical records and patient portal
Request your medical records easily online through the MyChart patient portal, where you can securely access your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards. To nominate a nurse, please fill out this form.
Patient assistance and resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the Adventist Health care concern line at 805-955-6880 or email MyExperience@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Resources for others
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact Nick Samaniego, Marketing and Communications Manager at SamaniN01@ah.org.