Quality and Safety

The Joint Commission

The Joint Commission is the nation’s leading standards-setting and accrediting body for health care organizations. Adventist Health Castle (AHCS) has consistently earned accreditation status with The Joint Commission, which conducts surveys of the medical center every three years. Achieving accreditation means that an organization complies with The Joint Commission’s standards and continuously makes efforts to improve the care and services it provides.

Adventist Health Castle has consistently been named one of the nation’s Top Performers on Key Quality Measures^® by The Joint Commission.

The Malcolm Baldrige National Quality Award

Adventist Health Castle is extremely honored to have won the Malcom Baldrige National Quality Award in 2017. This is the highest level of national recognition for performance excellence that a U.S. organization can receive. To earn this award, Castle demonstrated continuous improvement practices for delivering health care services, exhibited efficient and effective operations, and revealed systematic methods for engaging and responding to patients and other stakeholders. In addition, Castle demonstrated exceptional results in patient safety, patient experience, workforce engagement, and financial performance. Castle is the first organization in Hawaii to earn this award.

The Malcolm Baldrige National Quality Award commercial

For additional information regarding the Baldrige Performance Excellence Program please see: www.nist.gov/baldrige. For information regarding Castle speakers, tours and presentations please send email here.

Leapfrog "A" Grade for Patient Safety

For the second year in a row, Adventist Health Castle has earned an “A” grade for patient safety by Leapfrog’s Hospital Safety Grade program. The Leapfrog Group, a national patient safety watchdog, assigns A, B, C, D and F letter grades to hospitals nationwide to provide the most complete picture of patient safety in the U.S. Castle was one of 844 hospitals to receive an “A”, ranking among the safest hospitals in the United States.

Patient Care and Safety Concerns

If you have any concerns about quality or safety of patient care, please contact our Quality Resources Department at (808) 263-5165 or Administration office at (808) 263-5142. Ultimately, if the concerns cannot be reasonably addressed at this level, you may provide information directly to the following agencies:

• Hawai‘i State Department of Health, Office of Health Care Assurance
  (808) 586-4080
• The Joint Commission
  (800) 994-6610
• Mountain-Pacific Quality Health
  (808) 497-8232

Alternatively, you can e-mail us here. Your e-mail message will be read by our Call Center, which is open from 8:30 a.m. to 5 p.m., Monday through Thursday, and from 8:30 a.m. to 4:30 p.m. on Fridays. (It is closed on holidays.) After reading your message, the Call Center will then forward it on to the appropriate persons in the medical center.

Quality Report

AHCS is pleased to present our tenth annual quality report, covering the year 2018 and published in 2018.

In the 2018 report, we share with you our innovative clinical practice and improved patient care processes and outcomes. We present this information to our health care community so that our improvements and accomplishments can facilitate enhanced learning.

We are proud of the care we provide at AHCS and constantly seek to identify additional ways to improve.

At the core of our efforts is the patient. Our focus is on excellent patient care through innovation, benchmarking, and education.

We hope that by sharing our efforts and successes, patient care will be enhanced, not only at AHCS, but also in other health care settings.

Please click here to read AHCS’s 2018 Quality Report, using Adobe’s Acrobat Reader.