Visitor Info

Visitor restrictions: Video visits are preferred; staff can assist. Visitors must be 18 years or older and stay with the patient they are visiting. Common areas such as waiting rooms and the cafeteria are not open to the public. Masking is required. All visitors must wear a mask as they approach the hospital entrance. They will go through the mobile symptom screening process and receive a hospital-issued mask. Please read our visiting guidelines for more information.

Screening prior to entry: In addition to having a single point of entry at our hospitals, we are screening every person for symptoms and risk factors prior to entering our facilities. This does take extra time, but this is for the safety of our patients and our staff.

Masking policy: We now require all staff and visitors wear a mask when in our hospital or clinics.

It is important to Adventist Health and Rideout to provide excellent care to our patients and our guests. Here you can find out more about Adventist Health and 's visiting hours, gift shop and cafeteria hours and parking and transportation information..

Cafeteria Hours

Miss Fanny Southern's Memorial Cafe at Adventist Health and Rideout is open during the following times: M-Fri. 6:30 a.m.-2 p.m. and 2:30 p.m.-9 p.m.; Sat-Sun. 6:30 a.m.-2:30 p.m.

Gift Shop

The hospitals Gift Shop is located on the first floor, near the Main Lobby and is staffed by volunteers. The Gift Shops have a nice assortment of gifts, magazines, jewelry, cards, flowers, toiletries, etc…

Newspapers, Flowers and Balloons

During your stay, flowers and any mail addressed to you will be delivered to your room. Once you are discharged, we will forward any mail to your home address and return the flowers to the florist who delivered them. The florist will be responsible for contacting you regarding flower delivery. Flowers are welcome in all areas of the hospital except the ICU and Cardiovascular ICU.

Latex balloons are not permitted within the hospital due to potential severe allergies among patients and staff. Mylar balloons are allowed.

Newspapers are available to patients for free. Please make your request with your nurse or an available volunteer.

Maps, Directions & Parking

Free parking is available for patients and visitors. Parking is available 24 hours a day, 7 days a week. Please be sure to lock your car. If you need an escort to your car you may call a Public Safety Officer at Adventist Health and Rideout by dialing (530) 749-4640.

Valet Parking

Complimentary Valet Parking is provided at Adventist Health and Rideout. Valets can be found near the front of the Adventist Health and Rideout campus. Valet Parking is available from 8 a.m. to 5 p.m. Monday through Friday.

Click here to view our facility map

Smoking Policy

Adventist Health and Rideout hospitals, clinics and other facilities are completely smoke free.

Visiting Hours

Patient care is our primary concern and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit.

Preferred visiting hours are from 10 a.m.-8 p.m. on all Medical/Surgical units. Each patient is limited to two (2) visitors at one time. However, adult accompanied siblings may visit on postpartum and pediatric units. Visitors in semi-private rooms should be considerate of both patients.

In order to maintain a restful environment for the patient and allow for nursing care, visiting hours in the Intensive Care Units (ICU) are limited to 5-10 minutes per hour. Children under 12 are generally not permitted, per hospital policy, in the ICU. Children under 13 are generally not permitted in the Cardiovascular Intensive Care Unit (CVICU).

Nursing staff may use discretion to alter these restrictions as warranted by patient condition. Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.