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Help lines and resources to keep you informed
At Adventist Health and Rideout, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records (ext. 4078)
Financial assistance
Resolving concerns
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
You can make a payment securely online with Adventist Health Bill Pay or by calling 977-248-6441.
Medical records and patient portal
Request your medical records easily online through the MyChart patient portal, where you can securely access your personal health information.
Recognize an outstanding nurse
At Adventist Health and Rideout, we are proud to celebrate the exceptional work of our nurses with the prestigious DAISY Award. Presented quarterly, this award honors nurses who exemplify outstanding care, compassion, and dedication to their patients. As part of a global recognition program, the DAISY Award highlights the incredible skill, education, and empathy nurses bring to their profession.
Nominations can be made by patients, their loved ones, co-workers, physicians, or volunteers who wish to acknowledge a nurse’s extraordinary contributions.
Resolving concerns
We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, please follow this complaint/grievance process to resolve the issue:
- Talk with the individual involved. They should do all they can to resolve your concern.
- If that doesn’t resolve your issue, please talk with that individual’s supervisor.
- If you still have concerns, talk with the director of the department about your complaint, and how we can best resolve it.
If we still haven’t taken care of your concern, please contact our Adventist Health and Rideout patient advocate at 916-406-1177. Our team will do what we can to resolve your issue. You may also contact either the State of California Department of Public Health or The Joint Commission with your issue.
The Joint Commission
Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, Illinois 601811
Online: www.jointcommission.org
Fax: 630-792-5636
California Department of Public Health
Chico District Office
126 Mission Ranch Boulevard
Chico, CA 95926
Online: www.cdph.ca.gov
Phone: 530-895-6711 or 800-554-0350
Fax: 530-895-6723
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our marketing and communications director at ahromarketingcommunication@ah.org.
Referring physicians
We welcome your referrals. Please reach out to our referral center for support. Please use one of the following methods refer a patient to a specialist within Adventist Health:
Be sure to include the following:
- Relevant clinical notes and test results, i.e. history and physical, MRI/CT/X-ray
- Copy of insurance card (front and back)
- Authorization information (if required)
Phone: 877-906-3388
Fax: 800-305-0456