Resolving Concerns

If you have concerns about your care...

We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, please follow this complaint/grievance process to resolve the issue:

  1. Talk with the individual involved. They should do all they can to resolve your concern.
  2. If that doesn’t resolve your issue, please talk with that individual’s supervisor.
  3. If you still have concerns, talk with the director of the department about your complaint, and how we can best resolve it.

If we still haven’t taken care of your concern, please contact our Patient Experience Liaison at (530) 749-4361 (Alternate: (530) 749-4639). Our team will do what we can to resolve your issue.

You may also contact either the State of California Department of Public Health or The Joint Commission with your issue.

The Joint Commission
Online: www.jointcommission.org
Fax: (630) 792-5636
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 601811

California Department of Public Health
Online: www.cdph.ca.gov
Phone: (530) 895-6711 or (800) 554-0350
Fax: (530) 895-6723
Mail: Chico District Office
126 Mission Ranch Boulevard
Chico, CA 95926