Resolving Concerns

If you have concerns about your care…

We are committed to providing you with excellent service. If you feel we aren’t meeting that commitment, please follow this complaint/grievance process to resolve your concern:

  1. Talk with the individual involved. They should do all they can to resolve your concern.
  2. If that doesn’t resolve your issue, please talk with that individual’s supervisor.
  3. If you still have concerns, talk with the director of the department about your concern, and how we can best resolve your issue.
  4. If we still haven’t taken care of your concern, please contact our care concern line at 209-339-7400.
  5. If your concern cannot be resolved through the organization, you can contact either the State of California Department of Public Health or The Joint Commission with your concern.

California State Department of Public Health
(800) 554-0354 or online at Cal Health Find

The Joint Commission
(800) 994-6610 or complaint@jointcommission.org