Patient & Visitor Information

Revised Temporary Policy

To protect our patients, visitors and staff, the following visitation guidelines are in place:

Hospital

In the hospital, patients will have a 6-hour window for visitors: Noon to 6 p.m. daily. One visitor will be allowed per patient per stay. Visitors will be identifiable by green wristbands, which they will receive when they are screened at the Main Lobby entrance. Any visitors under 14 must be approved by administration.

Visitors will be restricted to the patient room and will not be allowed to go to other hospital locations, including the Vineyard Café and Vineyard Express. All visitors will be instructed to vacate the hospital once they leave the patient’s room. Those visiting between noon and 6 p.m. will be able to order a dinner guest tray from the patient menu.

Surgery

Surgery patients will be allowed one visitor for pre-op and post-op appointments. It must be the same visitor for both appointments. That visitor will not be able to wait in the hospital during the procedure, and they will be notified when it is appropriate for them to return.

Emergency department

Visiting hours do not apply to the emergency department; however, patients are limited to one visitor at a time.

Pediatrics, OB/NICU, end of life

Pediatric, NICU and end-of life patients may have two visitors at the same time. At this time, the OB policy remains unchanged and patients are allowed one visitor per patient per hospital stay. Due to the risk of COVID-19 transmission, visitors in end-of-life situations need to be at least 18 years of age unless otherwise approved by administration.

COVID-19

This change in policy applies only to non-COVID-19 patients. The no-visitor policy remains the same for patients who have tested positive for COVID-19. Exceptions may be granted in special circumstances, such as a major change in care or an end-of-life situation. These will be approved on a case-by-case basis.

As Adventist Health Lodi Memorial begins this phased approach in conjunction with San Joaquin County guidelines and recommendations, we continue to support proper social distancing and masking standards. All visitors will complete a routine screening questionnaire and temperature assessment. Visitors must also wear a mask for the duration of the visit as is standard practice for all patients and associates while in our facilities. Adventist Health Lodi Memorial will continue to limit entrances and exits to centralize foot traffic.

Every visitor must wear a mask, receive proper screening and wear proper PPE when they are in the facility. We ask all visitors to minimize how frequently they come in to and out of the facility.

Adventist Health recognizes the important role that visitors play in patients’ well-being, and we are taking into consideration the safety and health of our associates and patients. Thank you for your continued dedication to the care of our patients and our team.

Customer Relations

If you should have any issues, please contact your caregiver immediately. Should you have questions about the medical center, comments about care or suggestions for service improvement, we encourage you to contact Patient Experience at (209) 339-7673.