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Help lines and resources to keep you informed
At Adventist Health Lodi Memorial, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible.
Call us
Call 911 or visit your nearest emergency room if you need emergency care.
Main number
Contact a patient
Financial assistance
Medical records
Resolving concerns
West pharmacy
Resources for patients
Information for individuals who have received care at our hospital or medical offices.
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health Bill Pay or by calling 877-248-6441.
Medical records and patient portal
Request your medical records easily online through the MyChart patient portal, where you can securely access your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
Patient assistance and resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have concerns, please contact the director of the department about your concern, and how we can best resolve your issue.
If you need assistance in advocating for yourself or your loved one, please contact our patient advocate at 916-406-1177. With any concerns post-discharge, please contact our Adventist Health Lodi Memorial care concern line at 209-339-7400 or email MyExperience@ah.org.
Adult Day Services Complaint English
Adult Day Services Complaint Spanish
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact our communication department.
Referring physicians
We welcome your referrals. Please reach out to our referral center for support.
Phone: 209-333-3025
Fax: 209-333-3032
Direct message: AHLMReferralCenter@AH.org