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Help lines and resources to keep you informed
As your community hospital, we’re here to support and partner with you on your healthcare journey. That’s why we offer help lines and resources to keep you informed, resolve concerns and make your healthcare experience as easy as possible. Please reach out for support.
Help lines
Call 911 or visit your nearest emergency room if you need emergency care.
Main hospital
Contact a patient
Medical records
Financial assistance
Resolving concerns
Resources for patients
Information for individuals who have received care at our hospital, outpatient centers, or medical offices.
Resolving concerns
We’re committed to providing you with excellent service. If you feel we aren’t meeting that commitment, please follow this complaint/grievance process to resolve the issue:
- Talk with the team member involved. They should do all they can to resolve your concern.
- If that doesn’t resolve your issue, please talk with the team member’s supervisor.
- If you still have concerns, talk with the director of the department about your complaint, and how we can best resolve it.
If we still haven’t taken care of your concern, please contact our patient representative by calling 707-463-7362 or via email MyExperience@ah.org.
Our team will do what we can to resolve your issue. If your concern cannot be resolved through our organization, you can contact the organizations below with your concern.
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Billing and insurance
Please reach out to us for help paying your bill. If you have questions about your bill, call 800-593-1551.
Make a payment securely online with Adventist Health bill pay or by calling 977-248-6441.
Medical records and patient portal
Request your medical records easily online through the MyChart patient portal, where you can securely access your personal health information.
Recognize an outstanding nurse
Do you know of any nurses who provide exceptional care at our hospital? If so, please consider nominating them for the Daisy Awards.
Resources for others
Information for employees, physicians, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries/community outreach
To invite our team to your event or speaking engagement, please contact our Marketing and Communications Manager at winigecm@ah.org.
Referring physicians
We welcome your referrals. Please reach out to our referral center for support.
- Phone: 877-906-3388
- Fax: 800-305-0456