Visitor Information

We offer paid parking in our East and West parking garages, Monday – Thursday, 7 a.m. – 10 p.m. and Friday - Sunday, 7 a.m – sundown. 

We also offer valet parking at Physicians Medical Terrace/Maternity and Lee Hughes Medical, Monday – Friday, 8:30 a.m. – 5 p.m. for a $10 flat rate. 

Parking for our auditorium and conference rooms is in the East garage.

Rates are as follows: 

• 20-minute grace period – FREE 
• 21-40 minutes – $2 
• 41-60 minutes – $4 
• 61-80 minutes – $6 
• 81-100 minutes – $8 
• 101+ minutes – $10 
• Weekly pass (5 consecutive days) – $40 
• Valet parking – $10 
• Lost ticket pays a maximum of $10

All visitors must be at least 14 years old, healthy, and self-screened for fever or other signs of infection before entering. A parent or legal guardian must supervise all minors. 

A face mask is not required except when visiting patients in isolation. No visitors are allowed for COVID-19-positive patients or persons under investigation (PUI). 

Once a visit is allowed, visitors must go directly to the patient’s room and stay there for duration of the visit. 

All visitors must follow infection prevention precautions: 

• Hand hygiene 
• Proper use of personal protective equipment (PPE) for patients in isolation 
• Physical distancing 

For visitation exceptions, please contact the unit director or house supervisor.

If the patient you are visiting is in one of the following units, please note their hours and restrictions. 

Critical Care and Stepdown unit

• ICU visiting hours: 8 a.m. – 8 p.m. Two visitors per patient at a time.
• Stepdown Unit (SDU) visiting hours: 8 a.m. – 8 p.m. Two visitors per patient at a time.
• Overnight stay by exception only with director/manager approval. 
• No balloons or flowers. 

Behavioral Health

• Visiting hours: 4 p.m. – 5 p.m. 
• One visitor per day, by appointment only. Visitors must schedule in advance by calling 818-409-8347. 
• Visitor must be 18 years or older.
• Please check in at the front desk upon arrival. 

Inpatient Rehabilitation (IP Rehab/ARU)

• Visiting hours: 10 a.m. – 8 p.m.
• Two visitors (18 or older) per patient at a time. Exceptions require manager/director approval. 
• Please check in at the front desk upon arrival. 

Labor and Delivery (L&D)

• One designated birth partner and one support person allowed. 
• Maximum two designated visitors only, no switching. 
• Visitors must be 18 or older. 
• No balloons or flowers. 

Couplet Care

• Visiting hours: 8 a.m. – 8 p.m. 
• Visitors must be 18 years or older. 
• An adult must accompany siblings (under 14 years of age) of newborns. 
• Maximum of 4 visitors in a room at a time (including significant other). 
• Only one overnight visitor. 

Neonatal Intensive Care Unit (NICU)

• One or two parents/guardians at a time, depending on unit capacity 
• Maximum of two visitors per patient per day.

End-of-life, hospice, or critical condition

• A maximum of six visitors at a time. Switching encouraged. 
• Visitors who are visiting patients in critical condition, in hospice, or when death may be imminent must comply with all infection control and prevention requirements applicable to indoor visits. 

Transitional Care Center (TCC)

• Visiting hours: 8 a.m. – 8 p.m. 
• Two visitors per patient at a time. 

Surgical or procedural areas

• Visiting hours from 8 a.m. – 8 p.m. 
• Visitors must be 18 years of age or older and meet the visitors' eligibility requirements. 
• Maximum of two visitors or family members: one at the bedside and the second in the waiting area. 
• One visitor at a time per patient with physical/dementia/cognitive impairment, one to two parents for minors. 

PACU 1: If the patient is admitted, a brief (five-minute) visit is allowed, with manager approval. If approved, only one designated family member may be at the bedside at a time. 

OPD Preop and PACU 2: Patient's designated visitor/family member may stay at the bedside; one family member permitted at a time. Visitors may rotate; a maximum of 2 visitors in total. 

Emergency Department (ED Lobby and ED Room)

• Visitors are welcome; however, visitation is permitted as space allows and in accordance with applicable fire and life safety requirements. 
• If the patient is admitted, then general visitation guidelines will apply (8 a.m. – 8 p.m.)