For Providers
Adventist Health EpicCare Link
Adventist Health EpicCare Link: Your new community affiliate portal
Adventist Health EpicCare Link is a secure, web-based portal that gives external healthcare partners access to real-time patient information and Epic functionality. Designed for referring providers, clinic staff, and other authorized users outside of Adventist Health, this portal will replace the current Adventist Health HIE Portal and offer expanded features and improved workflows. With EpicCare Link, users can view patient records, submit referrals, place outpatient orders, schedule appointments, receive continuity of care documents and more!
How to request access to Adventist Health EpicCare Link
Step 1: Complete the site agreement (Required)
Download the Site Agreement form. Complete and return the signed Site Agreement to your Adventist Health Market Liaison. The Site Agreement must be completed and signed electronically.
A completed Site Agreement is required for each office location before individual user account requests can be submitted. Each office must designate a minimum of two (2) Site Administrators on the Site Agreement.
Please contact your Adventist Health Market Liaison if you have any questions about the process.
Step 2: Request new user account
Once the Adventist Health Market Liaison confirms your Site Agreement has been processed, the Site Administrator can request a new user account within the Adventist Health EpicCare Link portal.
Site Administrators can assist with password resets, account unblocking, MFA set and troubleshooting, reference number assistance, and other login issues. Each site is required to have at least two Site Administrators.
If you are a Site Administrator for an existing site, you can request new user accounts by selecting ‘Request New Account’ in the Adventist Health EpicCare Link portal under the Admin activity.
Support
If you are experiencing issues or have questions about the request process, please submit an Adventist Health EpicCare Link issue form and an analyst will contact you.
Complete this form for EpicCare Link access, login, or workflow issues
Frequently Asked Questions
About Adventist Health EpicCare Link
Who can access Adventist Health EpicCare Link?
Non-Adventist Health physicians, nurses, and other community affiliates may be granted access. Each office will have a designated Site Administrator to manage user access.
Why should I use it?
Leveraging Adventist Health EpicCare Link keeps you informed and connected to your patients’ care within Adventist Health, improving coordination and continuity.
What information is available?
You’ll receive real-time access to clinical data including allergies, immunizations, medications, results, reports, and referral updates.
Security and privacy
How is patient data protected in EpicCare Link?
EpicCare Link complies with HIPAA and other applicable privacy regulations. Access is monitored and restricted to authorized users only.
Can I access EpicCare Link from home or a mobile device?
Yes. EpicCare Link is accessible through a secure, modern browser. Users must follow their site’s security protocols when accessing patient data.
First-time setup
How can I request to sign up for a new account?
Work with your local Adventist Health Market Liaison who will provide more details starting May 2026.
What if I'm requesting EpicCare Link access for a larger organization, with multiple departments?
For most organizations, the standard configuration is one office/ site per physical address.
However, if a large organization has multiple departments that need to be separated within EpicCare Link:
- Include the department name at the end of the Site Name on the request form. (Example: “ABC Medical Center – Cardiology”)
- Add a note in the Comments field within the online New Account Request form indicating that the department should be set up as a separate site from the main location.
- ldentify two site administrators for each department/site.
Am I required to sign an agreement to access Adventist Health EpicCare Link?
Yes. An authorized representative (designated Site Administrator) from your organization must sign a Site Agreement and Confidentiality Agreement when initially requesting access. Individual users will agree to the Terms and Conditions within Adventist Health EpicCare Link upon their first login.
Is training required for access to EpicCare Link?
No, training is not required to be able to access or use EpicCare Link. More information about training materials and additional training support will be provided closer to go-live.
When will Adventist Health EpicCare Link be available for my site/office?
Access will be granted at go-live on September 1, 2026.
Accessing Adventist Health EpicCare Link
Is there a cost to use it?
No. EpicCare Link is provided at no cost to approved users.
Do I need to install software?
No. EpicCare Link is web-based and accessible through any modern browser.
What if I have an existing EpicCare Link account with another organization?
EpicCare Link includes Happy Together Link functionality, which allows users to seamlessly switch between accounts during a single session without logging out.
How can I keep my account active if I don’t use EpicCare Link daily?
Your Site Administrator will conduct a site verification process every 6 months to review account activity.
Accounts with no login activity during that period may be deactivated.
What if a Site Administrator is no longer working at the site?
If the original Site Administrator is no longer with the site, the designated secondary Site Administrator can follow through with new user request process by selecting ‘Add a user to an existing site’ and simply check the box on the form to indicate that the new user will also be a Site Administrator.