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Help lines and resources to keep you informed
At Adventist Health White Memorial, we know you’re not just a patient — you’re so much more. That’s why we offer help lines and resources to keep you informed, resolve concerns, and make your healthcare experience as easy as possible. Please reach out for support.
Call us
Call 911 or visit your nearest emergency room if you need immediate medical attention.
Main hospital and general information
Admitting (extension 13344)
Financial services
Graduate medical education
Human resources
Medical records (extension 10122)
Outpatient laboratory
Pharmacy - White Memorial Plaza
Physical Rehabilitation Center
Physician referrals
Resolving concerns (extension 78595)
Transportation
Resources for patients
Information for individuals who have received care at our medical offices.
Billing and insurance
You can make a payment securely online with Adventist Health Bill Pay or by calling 800-593-1551. You will be asked to provide the Access Code or Payor ID # on your statement.
Medical records and patient portal
Request your medical records easily online through the MyChart patient portal, where you can securely access your personal health information.
Recognize a hero
Do you know a hero who works at Adventist Health White Memorial in Los Angeles or Montebello? The Heroes award recognizes Adventist Health White Memorial individuals or teams who go above and beyond in living our mission and exemplifying our values.
To nominate a hero, please complete this form.
Patient care and safety concerns
If you, or someone you know has concerns about patient care, or safety at Adventist Health White Memorial, you may file a complaint/grievance with this hospital by writing, calling or email:
Concerns Hotline: 323-307-8595
Adventist Health White Memorial
Safety and Accreditation Department
1720 Cesar E. Chavez Avenue, Los Angeles, CA 90033
Email: calderpj@ah.org
Resolving concerns
We are committed to providing excellent care. If you feel we aren’t delivering on this commitment, please speak to any staff member. A unit or department supervisor can also assist you.
If you still have any concerns, please contact our Adventist Health White Memorial concern line at 323-268-5000, ext. 78595 or email MyExperience@ah.org.
If your concern cannot be resolved through our organization, you can contact the organizations below with your concern:
California State Department of Public Health
Phone: 800-554-0354
Online: Cal Health Find Database
The Joint Commission
Phone: 800-994-6610
Email: Complaint@jointcommission.org
Resources for others
Information for employees, providers, and other community members.
Employees
For employment verification, please call 866-604-6572. For other resources, please log in to the Connect intranet using your Adventist Health credentials.
Job seekers and applicants
Learn more about our open positions and apply for jobs through our careers page. If you have questions about our careers, contact us at AHCareers@ah.org.
Media inquiries
Please contact marketing and communication at hernanbt@ah.org or hausergm@ah.org