This Code of Ethical Behavior is based on our Core Values and
will be reviewed at least every two years and revised as
necessary in response to issues which arise in the health care
industry, changes in accreditation, legal and/or regulatory
requirements and recommendations which may arise from resolution
of ethical issues.
We are committed to ensuring confidentiality of records and
related information for all patients, employees and hospital
business. Any breach of confidentiality represents a failure to
meet the professional and ethical standards expected, and
constitutes a violation of this policy. A full confidentiality
statement is received and accepted by each employee as part of
the employee handbook.
Quality of Care
We ensure that our employees and medical staff provide
appropriate, quality patient care by:
- Individualizing care for each patient with care plans that
document the reason(s) for the level of care, goals and
objectives, interventions and participation by appropriate
professionals, and which are reviewed and revised according to
each patient's needs.
- Using adequate numbers of appropriately trained staff to
implement each patient's care plan.
- Supporting our medical staff in monitoring quality,
utilization of resources and the appropriateness of the care
- Providing our employees and medical staff with adequate
resources to do their work.
- Evaluating technological advancements occurring in the
marketplace and allocating resources for the purchase of
appropriate medical and other related equipment.
- Never discontinuing necessary patient treatment, or providing
unnecessary patient care for financial reasons.
We ensure appropriate care for all patients, regardless of race,
gender, age, religion, national origin, disability, sexual
preference, ability to pay or type of health plan coverage.
We develop and implement policies and procedures to protect
patient rights in the delivery of patient care. These policies
and procedures are located in administrative or patient care
manuals and include patient rights, informed consent, advance
directives, translation services, withholding and withdrawing of
life support and pastoral counseling.
We support and facilitate patient rights to access guardianship,
advocacy, conservatorship and child or adult protective services
by providing information as requested. The Social Work Services
Department is responsible for ensuring that the proper protective
agencies are notified as required by county, state and federal
If You Have a Concern
You have the right to file a complaint/grievance. If you want to
file a complaint/grievance with this hospital, you may do so by
writing or calling:
White Memorial Medical Center
1720 Cesar Chavez Avenue
Los Angeles, CA 90033
(323) 268-5000 x4637
File a complaint with the state Department of Health Services
regardless of whether you use the hospital's grievance process.
The state Department of Health Service's phone number and address
Department of Health Services
5555 Ferguson Drive, Room 320
Commerce, CA 90022
We communicate our billing policies to all our patients prior to,
or, at the time of admission or service. We bill our patients for
services rendered and provide itemized bills free of charge upon
request. Our patient business office responds to patient
questions in a timely and courteous manner.
We perform an internal audit annually to ensure the accuracy of
our bills. Adjustments are made to correct any over or under
We are committed to providing patient health education, to
encouraging and empowering our community to adopt healthy
lifestyles, and to helping individuals and families assume roles
of self-care management and well-being.
Marketing and Advertising
We adhere to principles of truth, accuracy, and fairness in all
marketing and advertising. We will not distort the truth about
services or products provided by the hospital, nor will we attack
or disparage another provider, whether by name or implication, in
any marketing or advertising efforts. We may feature our
outstanding services or offer factual evidence of quality of
care, but will not claim superiority where it cannot be
We treat our vendors fairly and maintain impartiality in our
relationships. We do not allow our friendships with our vendors,
or others with whom we may do business in the future, to affect
our business decisions.
Charitable gifts or contributions from vendors are not required,
and have no bearing upon their actual or potential business
relationship with us.
Subsidies to underwrite the costs of medical education or
professional meetings are permitted, in that they benefit patient
care and community health.
We are committed to hiring competent individuals who support our
core values. For our employees, we provide:
- Continuous educational opportunities, to ensure their
competency and knowledge.
- A work environment in which ethical concerns may be raised
and openly discussed without fear of retribution or retaliation.
Employees are expected to act in an ethical manner at all times.
They are expected to:
- Adhere to and uphold county, state and federal laws and
- Shun harassment, dishonesty or theft.
- Protect assets belonging to patients, employees and others
(including themselves) against loss, theft and/or misuse.
- Report incidents which they believe may be unethical to their
supervisor or to the Director of the Human Resources Department.
Supervisors are responsible for notifying their Department
Director. Directors are responsible for notifying their Vice
All employees are expected to adhere to our Core Values and Code
of Business and Ethical Behavior, regardless of position,
personal preferences, inconveniences or business pressures.
Violations of the Code of Ethical Behavior should be promptly
reported, reviewed and investigated. Those who violate these
codes or knowingly fail to report violations may be subject to
disciplinary action, up to and including termination of
employment. Physician issues are to be referred to the medical
Our employees are required to adhere to and uphold county, state
and federal laws and regulations.
We do not misrepresent ourselves, our positions or our authority.
As a teaching hospital, we are committed to providing education
and training for physicians, nurses, radiology technologists and
other allied health professionals.
We advise our patients and secure their consent to receive care
provided by our students under the supervision of trained
Conflict of Interest
We avoid real or perceived conflicts of interest to ensure
objectivity and maintain individual and institutional integrity.
Board members, administration, employees (and their immediate
family members) shall not:
- Hold any material financial interests in companies or
organizations that do business or are seeking to do business with
us, without full disclosure.
- Accept cash payments or personal gifts of more than nominal
value from companies or organizations doing business with us.
- Be directly or indirectly responsible for hiring or
supervising an immediate family member.
If a conflict of interest exists, employees must report it to the
appropriate management. The Chief Operating Officer shall be
responsible for taking appropriate action to eliminate any
conflict of interest.