Financial Services

For your convenience, Adventist Health Ukiah Valley accepts online bill payments through our secure online payment system.

Frequently Asked Questions About Hospital Bills

Q. How can I request an itemized bill?
A. You can request an itemized bill by contacting Customer Service at (707) 463-7670. If you are requesting an itemized bill via phone, please be prepared to provide: patient name, patient date of birth, patient account number.

Q. How can I update my billing address?
A. You can request an address update by contacting Customer Service at (707) 463-7670.

Q. How can I update my insurance information?
A. You can request an insurance update by contacting Customer Service at (707) 463-7670.

Q. Can I make monthly payments on my hospital bill?
A.You may request to be set up on a monthly payment schedule by contacting Customer Service at (707) 463-7670.

Q. Who can I talk to regarding questions or concerns with my bill?
A. A Patient Financial Services Customer Service Representative will be happy to assist you with any problems or concerns that you have regarding your bill. You can speak to a live representative Monday - Thursday from 8:00 am to 4:30 pm. and Fridays from 8:00 am to 3:30pm by calling (707) 463-7670.

Q. Does Adventist Health Ukiah Valley accept my insurance plan?
A. Adventist Health Ukiah Valley participates in most managed care plans. If you have a question as to whether or not we participate in the plan you have, please check with your insurer.

Q. How can I request a price quote?
A. You may request a price quote by by contacting our Patient Financial Services Customer Service line at (707) 463-7670. If you are requesting price quote via phone, please be prepared to provide:

  • Patient Name
  • Patient Date of Birth
  • Patient Gender
  • Insurance Provider
  • Subscriber Number
  • Inpatient, Outpatient, or Observation
  • Adult or Pediatric
  • Diagnosis (DRG) - if inpatient
  • Surgical Procedure and CPT Code
  • Outpatient Test and CPT Code

Q. How can I receive a copy of my medical records?
A.If you would like to request a copy of your medical records, you may contact our Medical Records Department at (707) 463-7353.

Q. How may I pay my bill?
A. Adventist Health Ukiah Valley offers you several options to pay your bill. You may pay your bill online, US mail, by phone or by visiting the cashier at the hospital (located in Pavilion Surgical Services main lobby). For complete details please visit our pay bill page.

Q. What if I get more than one bill?
A. You may receive bills from other healthcare professionals. These may include your doctor, anesthesiologists, radiologists or pathologists. Each physician who participated in your care will bill you separately for service provided. Questions concerning these bills should be directed to that provider's billing office.

Q. Who should I contact if there is a change in my insurance or contact information?
A. If you have a change in information contact Patient Financial Customer Service at (707) 463-7670.

Q. How will I know if my insurance company has paid my bill?
A. After your insurance receives and processes your claim you will receive an Explanation of Benefits (EOB) explaining how your claim was handled. The EOB will show amount of payment, patient responsibility and/or denials. If there is a patient responsibility due, we will send you a statement.

Q. Will I be required to pay anything when I arrive at the medical center?
A.Upon admission, if you have medical insurance, you may be asked to pay a deductible or copay depending upon your insurance plan. If you do not have health care coverage, you will be asked to pay the full amount of your estimated charges at the time of service. If you cannot afford to make the payment in full, you will be asked to speak to one of our Financial Counselors to establish a payment plan.

Q. Do I need to let my insurance company know that I will be receiving services before I come to the medical center?
A. Insurance coverage varies between plans and employer groups. It is best if you contact your insurance to discuss any pre-certification requirements prior to your arrival.

Q. How do I know if my insurance company will pay for services provided by all professional providers (e.g. anesthesiologist, radiologist, and pathologist) involved in my treatment?
A. Contact your insurance company directly. Adventist Health Ukiah Valley does not know if each professional provider is contracted with your insurance company.

Q. How do I know if my insurance company will pay for the medical center services?
A. Contact your insurance company directly. Their phone number is usually located on your health insurance card.

Q.Why didn't my insurance pay for some services?
A.Insurance policies vary on what services are covered under your plan. Consult with your employer and/or health insurance company directly to know and understand your specific coverage.

Q. What if I disagree with how much my insurance paid on my bill?
A. Contact your insurance company directly. Be sure to note the representative you have spoken to. If an error has been made, request the insurance company provide you a timeframe of when the correct payment will be received. If your insurance indicated the bill was paid correctly, request information on how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee payment will be made.

Q. Can I still go to Adventist Health Ukiah Valley if my insurance plan is out of network?
A. In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the ER costs or will transfer you to an in-network hospital once you are stable. For out patient services, you may be required to pay a larger out of pocket portion on your bill. To be sure, contact your insurance company directly to discuss.

Q. What credit cards does Adventist Health Ukiah Valley accept?
A. Visa, Mastercard, Discover, and American Express

Q. What information will I need to pay my bill online?
A. When paying your bill online you will need to know the Guarantor's date of birth and social security number. If you are not sure who the Guarantor is on the account, you will find this information in the Account Summary section of your statement.