Adventist Health St. Helena Visitor Guidelines

Visiting hours: 11 a.m. - 4 p.m. including weekends

Effective: August 21, 2021

(All guidance is subject to change as conditions surrounding Covid-19 change)

Due to the rise of the incidence of the highly infectious Delta variant of Covid-19 in Napa County and surrounding counties, AHSH has implemented the following visitor guidelines to provide a safe environment for our patients, visitors and our hospital team members, and to be in compliance with health order from the California Department of Public Health. We thank you in advance for your cooperation with these guidelines during this challenging time.

ALL COMPANIONS/ VISITORS TO ANY HOSPITAL SERVICE MUST:

  • Be screened for temperature and Covid-19 symptoms at the entrance to the Hospital, and will be denied entry if they report potential COVID-19 exposure or symptoms or have a temperature over >37.8 C/ >100.04 F
  • Wear a face mask while in the building. Face masks will be provided at the entrance if the visitor does not have one. Visitors refusing to wear a face mask will be asked to leave the building. Cloth masks are not acceptable, and we will provide surgical masks at the entrance.
  • Wear a “Visitor Badge” and/or “Companion Badge” while in the facility.
  • Practice hand hygiene and social distancing to the best of their ability.
  • Promptly leave the hospital once direct visitation with the patient is concluded.
  • Visitors under18 are strongly discouraged.
  • “Fully vaccinated” individual is defined as:
  • Two weeks after receiving the second Pfizer or Moderna vaccine
  • Two weeks after receiving the J & J (Janssen) vaccine

Inpatient Visiting For Non Covid Patients

(ICU,HVU,Medsurg &2SU)

11:00-4:00 PM

ONLY 1 companion with proof of being fully vaccinated or a negative covid test within 72 hours of each visit

BMU & MHU

2:30-4:00 PM

ONLY 1 companion with proof of being fully vaccinated or a negative covid test within 72 hours for each visit


Limited exceptions for non covid patients in inpatient units are:

  • Patients receiving end of life care
  • Patients with significant cognitive limitations
  • Recently deceased

Inpatient Visiting For Covid Patients

(ICU,HVU,Medsurg,2SU,BMU & MHU)

Video visitation only

Limited exceptions are allowed for:

  • Patients receiving end of life care
  • Persons with significant cognitive limitations
  • Recently deceased

Inpatient Visiting For Covid Patients at End of Life

  • Visitors are neither required to have proof of their COVID vaccine record nor a negative COVID test as defined by CDPH (This falls under the exceptions stated in AFL 21-31).
  • Patient must have physician’s order in chart for Comfort Care or Hospice, or same must be documented in the physician’s progress notes.
  • Visitors are to put on N95 mask at Front Desk after they have been screened.
  • Visitors will be shown where on the unit to put on gown and gloves.
  • Visitors will doff (take off) gown and gloves just before exiting the patient’s room.
  • Visitors will take off N95 mask when they exit the hospital.
  • Decisions about how many visitors the patient may have and how long the visitors may stay should be made together with the physician, charge nurse, and unit director as needed.

Emergency Room & Cancer Center

ED - Non COVID Patients

ONLY 1 companion with proof of being fully vaccinated or a negative covid test within 72 hours for each visit. Limited exceptions are allowed for:

  • Critical care conditions
  • Guardians accompanying minors (up to age 18)
  • Persons with significant cognitive limitations

ED – COVID Patients

Video visitation only

Limited exceptions are allowed for:

  • Critical care conditions
  • Guardians accompanying minors (up to age 18)
  • Persons with significant cognitive limitations

Cancer Center

ONLY 1 companion with proof of being fully vaccinated or a negative covid test within 72 hours for each visit.

Lab,Imaging,JobCare & LMI

Lab,Imaging

Jobcare & LMI

ONLY 1 companion

Procedures– Inpatient & Outpatient

Outpatient & Inpatient procedure

ONLY 1 companion with proof of being fully vaccinated or a negative covid test within 72 hours for each visit

  • 1 companion allowed during preparation for surgery. Companions are encouraged to leave the building while patients are having their procedure. Designated waiting rooms are an option if companions are able to practice social distancing and wear a mask. Companions shall not wait in the Main Lobby.
  • Heart Surgery Patients : Given the nature of heart surgery and the anxiety it creates for the family members, we have made an exception for 1 companion to make a quick post-op visit (5-10 min) to the patient once the patient is situated in either ICU or HVU depending on the case even if outside visiting hours. Please note that this does NOT apply to Cath lab patients. The companion MUST provide proof of being fully vaccinated or a negative Covid test within 72 hours of the visit.

Discharges – Inpatient & Outpatient

  • When the patient is ready for discharge, the nursing team will notify the companion. In the event the companion can provide proof of being fully vaccinated or a negative COVID test within 72 hours of discharge, they can come to the main lobby to be screened and to present proper documentation. The screener will coordinate with the unit and once the nurse is ready to review the discharge instructions with the companion, the companion can go to the patient room even outside visiting hours and get the education. If the companion cannot provide either proof of vaccine or a negative COVID test less than 72 hours of discharge, unfortunately they cannot go to the bedside and the discharge will happen either at the curb side or if possible, a designated area.

COVID Test for Unvaccinated Visitors/Companions

  • Please note that rapid testing for Covid-19 will not be available onsite at our facility for visitors and/or companions.

Wellness Wing

  • A patient’s companion staying at the wellness wing must provide proof of being fully vaccinated or a negative covid test within 72 hours of each day while on campus.

Communications while in the Hospital

  • We understand how difficult it is for patients to be away from their loved ones while hospitalized, and we are committed to keeping them updated by our physicians and our nursing team via phone. The hospital has Facetime available for all patients to connect with their loved ones.

Please contact Sanam Movassaghi, administrative director with any questions or concerns at 707-963-3611 EXT:4852 or the house supervisor EXT:5851.