Billing Information

About Our Services

If you have received care at Adventist Health Sonora or one of our off-site services, we have opened a patient account in your name where we will record all financial transactions related to your care. If you have given us your medical plan information, we will submit a claim on your behalf and will keep you informed of the outcome. Note that most doctors are independent practitioners and are not hospital employees or agents. They will bill you and/or your insurance company separately.

Financial Assistance Policy

We are committed to keeping you healthy. As a result, your ability to pay should never stop you from seeking needed care. When you come to us for treatment, our patient financial services department will be happy to talk to you about payment options. Our financial assistance policies state that:

• If you are uninsured, you may be eligible to receive a prompt payment discount if you pay for your services at the time of treatment.
• Our financial counselors will help you find out if you qualify for a government program such as Medicaid (Medi-Cal in California) or Healthy Families. If one of these programs is right for you, they may be able to assist you with the application process.
• If you do not qualify for a government program, we provide discounts to eligible low-income patients. Please contact our patient financial services department if you cannot pay part of your bill. We will review your financial situation to determine if you are eligible for financial assistance.

For more information, please call us during normal business hours at (209) 536-3900. You may also want to review the patient billing brochure below, which is available throughout our hospital.

Understanding Your Statement

We are here to assist you in understanding your bill and the billing process.

Please pay close attention to the "Important Message" box on your statement. Our patient business office may use it to provide information or ask you to:

• Contact your medical plan company.
• Apply for financial assistance.
• Contact our billing office.
• Make a payment.

If you have a medical plan, we will bill your provider and send you a statement. You should only pay your deductible and co-insurance at this time. Once your medical plan company has processed your claim, we will send you another statement. You must then pay any unpaid balance.

If you do not have a medical plan, the first statement you receive is your bill.

Full payment is due when you receive a bill requesting payment. If you need to make other financial arrangements, please call your customer service representative.

Paying Your Bill

Our financial counselors can help you figure out your medical plan coverage, apply for government aid or make payment arrangements.

We also are happy to provide you with an itemized billing statement. Translation services are available upon request.

We accept VISA, MasterCard, Discover and American Express. We also can arrange short-term payment plans as needed.

How to Reach Us

If you have a question about your bill, please contact one of our customer service representatives at (209) 536-3900.