How it works

Steps to getting set up

Most patients enrolled in the Adventist Health Hospital@Home program arrive in the emergency room for treatment of an acute condition. In general, patients eligible for care in the program require hospitalization, but also meet other medical and social criteria to ensure that the program is safe and appropriate for them. Also, patients must live in a stable residence that meets their needs for safety, shelter and basic utilities while residing in the areas that are served by the program.

If you qualify for admission, your provider will meet with you and your family to review the program and then obtain written consent. Your provider will then write an admission note with orders for care and arrange transportation home, usually by ambulance.

Back in the home, patients receive hospital-level care from a team of doctors, nurse practitioners, nurses and other professionals. This care includes:

  • Access to your care team, who will respond to your medical needs via video and telephone, 24 hours a day, seven days a week

  • Vital signs monitoring using a telehealth platform
  • In home visits by a nurse and other healthcare professionals

  • Video visits by your care team
  • Lab tests, mobile imaging like X-rays and ultrasound, and IV therapies performed in your home

  • Collaboration with your primary care physician and/or specialists
  • Complete report of your care sent to your primary care physician

Once discharged, our patients still have access to the care team around the clock for 30 days in case of any emergencies, health concerns or other issues. Please contact your insurance provider to make sure that this post-acute period care is covered.

Throughout the process, your primary care physician is updated on your progress.