Frequently Asked Questions

What is the difference between receiving hospital-level care at home or in a traditional hospital setting?

The Adventist Health Hospital@Home care team’s goal is to provide high-quality hospital-level care in the comfort of your own home. Patients with conditions that would usually be managed in a medical-surgical hospital unit can probably be managed in our virtual hospital, all the while keeping the patient more comfortable in their home. A traditional hospital is important for patients who are not stable, need surgery or other procedures or may require a higher level of care such as what is provided in an intensive care unit.

Who is my care team?

Your care team includes physicians, nurse practitioners and registered nurses and may include other healthcare professionals.

If I decide to participate in the Adventist Health Hospital@Home program, what happens next?

If you choose to participate in the Adventist Health Hospital@Home program, our care team will begin the process to admit you to the program and work with your primary care physician or hospital emergency department to streamline the process.

Can I leave my home while admitted in the Adventist Health Hospital@Home program?

Just as if you were in the hospital, we ask that you stay home during your time of care. Your individual diagnosis and circumstances will be taken into consideration by the care team should you need to leave your home.

What is the cost of the program?

We accept many insurance plans. There are no additional costs beyond your normal co-payments, co-insurances and deductibles.

Will Adventist Health Hospital@Home keep my primary care physician informed?

Yes, we will work closely with your primary care physician to keep your care plan uninterrupted.

What technology will be set up in my home?

During your time in the program, you will be provided with a computer tablet for video visits with your nurses and physicians, a telephone that connects directly to your care team, a personal emergency response bracelet, vital signs monitoring devices and a backup power supply.

What if I don’t like the program?

At any time, you may ask to be discharged from the program and our physicians will help transition your care to a safe alternative.

What happens after discharge?

When you are well enough to be discharged, our care team will collaborate with your primary care physician to make your care plan seamless and we will remove our technology from your home.