Frequently Asked Questions

What is the difference between receiving hospital-level care at home or in a traditional hospital setting?

The Adventist Health Hospital@Home care team’s goal is to provide high-quality hospital-level care in the comfort of your own home. Patients with conditions that would usually be managed in a medical-surgical hospital unit can probably be managed in our virtual hospital, all the while keeping the patient more comfortable in their home. A traditional hospital is important for patients who are not stable, need surgery or other procedures or may require a higher level of care such as what is provided in an intensive care unit.

Who is my care team?

Your care team includes physicians, nurse practitioners and registered nurses and may include other healthcare professionals.

If I decide to participate in the Adventist Health Hospital@Home program, what happens next?

If you choose to participate in the Adventist Health Hospital@Home program, our care team will begin the process to admit you to the program and work with your primary care physician or hospital emergency department to streamline the process.

Can I leave my home while admitted in the Adventist Health Hospital@Home program?

Just as if you were in the hospital, we ask that you stay home during your time of care. Your individual diagnosis and circumstances will be taken into consideration by the care team should you need to leave your home.

What is the cost of the program?

We accept many insurance plans. There are no additional costs beyond your normal co-payments, co-insurances and deductibles.

Will Adventist Health Hospital@Home keep my primary care physician informed?

Yes, we will work closely with your primary care physician to keep your care plan uninterrupted.

What technology will be set up in my home?

During your time in the program, you will be provided with a computer tablet for video visits with your nurses and physicians, a telephone that connects directly to your care team, a personal emergency response bracelet, vital signs monitoring devices and a backup power supply.

What if I don’t like the program?

At any time, you may ask to be discharged from the program and our physicians will help transition your care to a safe alternative.

What happens after discharge?

When you are well enough to be discharged, our care team will collaborate with your primary care physician to make your care plan seamless and we will remove our technology from your home.


Hear From Our Patients

  • COVID-19 patient welcomes care through Adventist Health Hospital@Home

    When Terri Miller took a COVID-19 test in order to travel to Maui, she got the surprise of her life. She tested positive, despite having no symptoms.

    Convinced the result must be a false positive, she took another test. It too said she was positive.

    Terri was unvaccinated, as was her husband, David. “David and I had chosen not to get vaccinated, for a variety of different reasons,” she explains.

    Soon, the disease symptoms showed up: chills, fever, cough and body aches. Six days after her positive test, Terri was sick enough to have a telemedicine visit with a doctor. The doctor prescribed steroids, antibiotics, anti-inflammatory drugs and antivirals. The treatment provided relief, and in two days she felt much better.

    But the relief was short-lived. Struggling to breathe two days later, Terri went to the emergency room and was admitted to the hospital at Adventist Health Portland. “It’s a very isolated place to be in the hospital with COVID,” Terri says. Though she appreciated the “phenomenal” care she received, she found it difficult to be alone in a small hospital room, especially when she felt ill and afraid.

    To Terri’s relief, the hospital had another option: Adventist Health Hospital@Home. Through this program, she could benefit from the latest hospital technology and real-time monitoring from the comfort of home. Adventist Health offers the service in the Portland area and in five California communities, working with partner Medically Home, which supports home-based hospital care across the United States.

    Terri’s Adventist Health team set up a temporary virtual hospital unit for her, and two providers visited her every day to do blood draws and take X-rays. She had meals delivered, and a telemedicine provider was available on demand.

    Terri said she enjoyed having more space and having her husband with her.

    “I am thankful that I ended up in the Adventist Health system,” Terri says. “They are on the forefront of medical awareness for COVID, and there are not enough exclamation points for me to express the caring compassionate educational supportive team that is building this program.”

    Terri spent about two weeks in the program supported by oxygen therapy as her lungs healed. She continues to pray that no new symptoms appear and that she recovers completely.

    Given a second chance, Terri says she would do some things differently. “In reality, I probably would have chanced taking a vaccination, as I am now aware that the variants are going to continue to spread in the hosts that are not vaccinated,” she says. “And I would have entered the hospital earlier.”

    For today, it’s enough to watch the progression of her lung capacity and hope the effects of COVID-19 are temporary. Her advice to others is simple: “Be safe. Be well.”

    Terri Miller