Health Information Management

IMPORTANT COVID-19 UPDATE: All in-person medical record requests have been temporarily placed on hold due to COVID-19 precautions. Please submit a request through one of our electronic options or mail-in the request. Thank you for your understanding!

​Previously known as Medical Records, the Health Information Management (HIM) Department at Adventist Health and Rideout is responsible for gathering, storing and managing the medical records of current and former patients. HIM team members help to ensure that each medical record is accurate, timely, complete and secure.

The department is responsible for protecting the privacy of all personal health information. That includes carefully controlling the release of patient information so that only individuals and entities that have a legal right to view information may gain access to it.

Patients have the right to request a copy of their medical records. In order to obtain your medical records you must submit a written request and proof of identification.

You must submit an and fill out a release form (“Authorization to Release or Inspect Patient Health Information”). The authorization form must be filled out either by the patient or the patient’s legal representative. If the medical record you’re requesting is your own, you must provide current government-issued ID.

There are three ways to request these records.

  1. Email requests to ahrohim@ah.org
  2. Fax requests “Attention: HIM” to 530-749-4495
  3. Mail requests to:
    Adventist Health and Rideout
    Attention: HIM
    826 4th Street
    Marysville, CA 95901

Note: If the records are over 24 pages there will be a charge. You will be receiving an invoice in the mail from Sharecare Health Data Services. Once the invoice is paid Sharecare will mail out the records.

Want records sent to your doctor’s office?

Be sure to include the name of the facility, address, phone number and fax number.

We have 15 business days to process the request. If you have any questions, feel free to contact me at (530) 751-4078.