Visiting Hours and Guidelines

You heal better and more quickly when you feel safe and loved. It's important that your loved ones can visit you when conditions allow visitors. Please keep in mind that patients are our top concern, so we do have some guidelines to make sure visits are beneficial and safe.

Visitor Guidelines

  • Adventist Health Portland and its clinics are smoke-free facilities.
  • Visitors are encouraged to dress appropriately and wear shirts and shoes.
  • People with fever, cold symptoms, sort throats or any contagious diseases should not visit patients.
  • While one care partner or family member may stay with a patient when conditions allow, other visits should be kept short.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • Visitors may be asked to leave the room during tests, treatments or visits by doctors and nurses.
  • Where possible, we restrict latex in our facility. If you would like to bring balloons for a patient, please make sure they are mylar balloons.
  • The Adventist Health systemwide policy regarding service animals promotes a safe, healing environment and supports patients who require a service dog. In alignment with the Americans with Disabilities Act (ADA), service dogs must be trained to support patients with a disability by performing a specific task. No other animals are allowed within our facilities.
  • When trying to contact a patient, please call the hospital switchboard at 503-257-2500, or dial "0" from a hospital phone. You will need to give the patient's full name when you call.

Visiting Hours and After-Hours Entrance

Our hospital entrance is locked from 7 p.m. to 5 a.m. daily. If a visitor wishes to gain access to the hospital after-hours, they must enter through the emergency room entrance, located on SE Main Street. Once inside, go to the end of the hall and pick up the phone to talk with telecommunications. They will contact your patient's department to verify that the patient has authorized your visit and the nursing staff confirm it's an appropriate time for the patient to see you.

Visiting hours in various departments may differ from the general hospital visitation hours. Please check with the nurses' station to verify when to visit patients.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Some conditions require patients be on specific eating/drinking plans. Please check with the nurse to make sure your gift is appropriate. The intensive care unit (ICU) has additional restrictions, so please check with the unit regarding any gifts for patients.

Condition Reports

Any personal information about patient diagnosis and treatment must come from the physician, and this information is only available to the members of the immediate family who have been designated to receive it.

Waiting Areas

There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the ER and surgery. During certain hours, a member of our volunteer department is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Food for Visitors

Our campus offers the Garden Café cafeteria in the lower level of the hospital, Ozzie's Deli and Gyros in our Pavillion, and vending machines near the ER.

Learn more about our dining options.