Faith in Our Mission

We believe we meet our mission standard to be the healing hands of Jesus Christ only when we provide the best care to every patient. Each patient deserves individualized care from Adventist Health—like attentive providers who look beyond the most obvious symptoms and programs that go beyond mere treatment to truly whole-person health and healing.

two people holding hands

Living Our Mission Every Day

The medical assistant flagged John Ellison, a nurse practitioner with Adventist Health’s Rockwood Urgent Care, about the next patient. Jane* was in an altered state and could only say she came for “personal” concerns. Her medical record revealed a long history of homelessness and drug and alcohol abuse—and the phone number of Jane’s caseworker.

John’s call to the caseworker began a many-hours’ search for inpatient treatment for Jane. As Jane waited, staff brought pillows, blankets and lunch to make Jane comfortable. Other providers covered for John so he could focus on Jane.

“Our team lived our mission—that day and, most importantly, every day,” says John. “I am proud to be part of a team and an organization where people like Jane experience the healing ministry of Jesus Christ.”

*Name changed to respect patient privacy.

Resilience Center

Five percent of patients consume almost 51 percent of health care resources. To improve that ratio, Adventist Health Medical Group launched the Resilience Center to look at the big picture—whole-person health—to heal patients with multiple chronic conditions.

The Resilience Center improves the overall quality of care for patients who are high utilizers of acute care. Adventist Health has successfully come alongside these patients, decreasing their needs for services through provision of concierge-care like:
  • Hour-long medical office visits
  • Mental health services
  • Nutritional counseling
  • Case management and follow-up
  • House calls as necessary
  • On-site pharmacy and medication management

“We’re encompassing the Adventist Health mission by doing what Jesus did—meeting people where they are and helping them move forward in their lives and in their health.” –Dr. Chad Lowe, Resilience Center medical director

Lowering Readmission

We want our hospital patients to head home on path to continue their healing without being readmitted. This means the entire care team—from the patient and family to nurses, doctors and other providers—works together to ensure patients leave with the information they need to continue healing at home.

Once home, patients receive a follow-up call from a nurse to check their symptoms, make sure they’ve gotten their medications and ask if they’ve made a follow-up appointment with their doctor.

We’ve transformed our discharge procedures to help ensure our patients’ success. Discharge becomes the goal of everyone involved in a patient’s hospital stay. Our red discharge folder includes a checklist of discharge milestones. Once those milestones are met, the folder is filled with information about follow-up care, symptoms to watch for and medication information, then it goes home with the patient.

Follow-up care is key to patients’ at-home healing. Our clinic scheduling teams prioritize appointments to ensure discharged patients can have timely appointments with their providers.

Carol Kanau

Even in retirement, Carol Kunau, former Adventist Medical Center chief nursing officer, is on a mission to provide whole-person care to our patients. After patients are discharged, they receive a call from Carol. She asks how they’re doing and checks on their symptoms, medications and challenges.

Carol’s efforts—and those like her throughout Adventist Health—help patients understand how much we care about their health and well-being after they leave our hospital.

Sue*, an elderly woman with anxiety, shortness of breath and chronic abdominal pain, had visited the emergency department 24 times in one year. Through coaching, education and support from the Resilience Center, Sue and her husband learned to manage her condition without relying on ED visits. She hasn’t suffered an acute incident in seven months.

*Name changed to respect patient privacy.