Getting ready for your virtual visit accessed through Microsoft Teams

  • Some of our providers use Microsoft Teams for virtual visits.
  • Validate you have the necessary technology in place. You will need a smartphone, tablet or computer with a working camera and microphone/speakers. If you don't have this technology, please let your doctor's office know.
  • You may also choose to download the Microsoft Teams app on your smartphone.
  • Your doctor will send you an email. Ensure there is a Join Microsoft Teams link in the email. If a link is missing, please reach out to your doctor's office and request a new email. If you use the app, your appointment will show up in the calendar.

The day of your visit:

  • Our clinical staff will call you to complete the patient intake form. Please have all your medications and your health history ready at this time.
  • Open Microsoft Teams about 20 minutes before your appointment:
    • Step 1 - Click the link "Join Microsoft Teams Meeting." If you are using the Microsoft Teams app, visit your calendar and join your meeting
    • Step 2 - If you are prompted, click the button to "Open Microsoft Teams." If you do not see that window, click the button "Join on the Web" instead
    • Step 3 - Click the "Join Now" button. You might see pop-ups asking you if Teams can access your microphone and camera. Click "Yes/Allow" so that your provider can see and hear you. Once the doctor is available you can get started
  • It is helpful to have the following available at the time of your appointment, along with the questions you may have for your provider:
    • Health information you track (blood pressure, weight, fluids, etc.)
    • Pill bottles
    • Previous test results and imaging

After visit follow-up:

  • Your doctor may elect to have you schedule an in-person visit or virtual visit for your next appointment. A member of the office staff will schedule it at your earliest convenience.
  • Your doctor can provide an option for you to receive a summary of your visit via mail or through the MyAdventistHealth patient portal.

Find a physician or provider

If you encounter any technical difficulties during your virtual visit, please call
(844) 421-2476 (Monday – Thursday, 8 a.m. - 5 p.m, Friday, 7 a.m. - 3:30 p.m. PST)


Adventist Health has chosen to use Microsoft Teams as one of our telehealth video teleconference solutions (VTC). There is no data stored on VTC systems. Protected health information and personally identifiable information is stored in our separate and secure electronic medical record. Adventist Health's use of Microsoft Teams is compliant with what the U.S. Department of Health and Human Services Office for Civil Rights has deemed allowable during the COVID-19 pandemic.