What Happens First?
Our Emergency Department is organized and staffed to take care of
all your emergent medical needs. First, a patient care greeter
will ask you to fill out a short questionnaire asking what your
symptoms are and what other medical problems you have. Patients
are seen according to the severity of their problem not in the
order they arrive. This is why some patients who arrive after you
may be treated before you are.
The Emergency Department often has to see many patients who
arrive at once. Many critically ill patients may also be arriving
by ambulance through another entrance. We are committed to seeing
and treating every patient as promptly as we can.
You will be evaluated by an experienced triage nurse who will
briefly ask questions about your medical history and conduct a
brief examination to determine the severity of your condition. At
this point your medical treatment begins. The triage nurse may
order lab tests or x-rays that have been pre-approved by
physician guidelines in order to speed up your care.
A registration clerk will obtain information for our records
including a consent form to provide your medical care.
Your health and well-being is most important to us. Depending on
the severity of your symptoms you may be taken immediately to a
private treatment room or be asked to wait in our comfortable
lobby until a room becomes available. Our 32 emergency beds are
designed with your privacy in mind.
Patients with minor medical complaints such as earaches, coughs
or minor injuries may be treated in our Rapid Medical Evaluation
area during the hours of 11 am - 10 pm. The goal in this setting
is to see and treat all minor ailments within an hour of arrival.
All minor ailments can be treated in the Emergency Department
when this service is closed.
After you have been evaluated by a physician it may be determined
that you need lab tests or x-rays to help diagnose your problem.
The estimated processing time for lab tests and x-rays is
approximately 1-2 hours.
After your test results are completed the physician will
re-evaluate you. A physician specialist may be consulted to help
in your care. If you need to be admitted to the hospital an
appropriate bed will be assigned. Your medical care will continue
in the Emergency Department until you are transported to your
room in the hospital.
We understand that being in an Emergency Department can be a
frightening experience. Our staff will do their best to allow one
visitor to be by your side. Please keep in mind we have limited
space and other patients need their privacy also.
If you are discharged from the Emergency Department you will be
given instructions regarding your diagnosis. It is very important
that you understand what to do when you leave the department and
what to expect in the future. Your personal physician may be
contacted regarding your visit to the Emergency Department. If
you do not have a physician, you will be given the name of a
physician from our on-call list for a follow-up office visit.
We are dedicated to providing you with prompt, courteous care. We
appreciate your patience as we try to take care of many patients
at once. It is our mission to address any fears or anxieties you
may have so that all of your needs are met. Please do not
hesitate to ask your physician or nurse if you have questions
about your or your family member's care. You also have the option
to ask for the nurse administrator at any time you are not
You may receive a patient satisfaction survey in the mail after
your visit. We would appreciate it if you would take a few
moments to fill it out. Your input helps us improve our services
and understand our community's needs. It is a pleasure to serve