Texting Terms

TEXTING TERMS AND CONDITIONS

These Terms and Conditions May Change

Adventist Health SMS Terms of Service

  1. Adventist Health will send you text messages with account notifications such as billing notifications (balance present, balance change), payment notices (payment failure, credit card expiration, payment options) and payment reminders.
  2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 1-877-248-6441 or at hope@ah.org.
  4. Carriers are not liable for delayed or undelivered messages
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy

Adventist Health ("we," "us") offers its short-code text message service (the “Service”) to enable patients and guarantors to receive notifications concerning payment arrangements for their healthcare visits with Adventist Health providers. We respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Privacy Policy").

This Privacy Policy is entered into by and between you and Adventist Health. This Privacy Policy describes the information we collect from you or that you may provide when you use the Service, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Acceptance of the Privacy Policy and Terms of Use

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our terms of use, found at Terms of Service (the " Terms of Service"), which are incorporated herein by reference. Please read this Privacy Policy carefully before you use the Services. By using the Service you accept and agree to be bound and abide by this Privacy Policy. If you do not want to agree to the Terms of Use or this Privacy Policy, you must not access or use the Services.

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Contact Information

If you have any questions or comments or you have a concern about the way in which we have handled any privacy matter, please contact us at: hope@ah.org.

If you are experiencing issues with the messaging program or if you have a concern about the way you can reply with the keyword HELP for more assistance, or you can get help directly at 1-877-248-6441 or at hope@ah.org.

No Collection of Personal Information

We do not knowingly collect any personally identifiable information about you through your use of the SMS text messaging service. We may collect information from you through our Websites, which are governed by applicable privacy policies appearing on these sites. We reserve the right to delete any information we believe to be in violation of this Privacy Policy.

Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will promptly notify you in accordance with applicable legal requirements.

No Liability

You understand that electronic communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, or other electronic means. You agree that we are not responsible for any electronic communication and/or any of your data which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by us. We do not guarantee that your information will not be misused or disclosed to third parties. We will not have any liability to you for any such misuse or disclosure.

Except as required or allowed by law, we will not use or disclose your information for any purpose for which you refuse us consent or later withdraw your consent. If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the information previously provided to us to the extent that we are legally or contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to us.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy and to our information gathering and dissemination practices. If we decide to change this Privacy Policy, which we may do at any time without notice to you, we will post those changes. We suggest that you periodically check the site for changes to this Privacy Policy.

Docent Health’s text messaging service is provided by our partner, mPulse Mobile.

mPulse Mobile reserves the right to update or amend these Terms and Conditions at any time.

mPulse Mobile may Change or Suspend Services.

mPulse Mobile and/or its clients may, at its sole discretion, terminate or suspend the access to the Services or any portion thereof of any user for any reason.

Costs: There may be some costs associated with the use of mPulse Mobile and its Clients services. For example, your pager or cellular phone service provider may charge you to receive Wireless Text Messages. Neither mPulse Mobile, its partners, nor its clients, will be held responsible for any charges related to the use of the Services.

Warranty & Disclaimer: mPulse Mobile PROVIDES THE SERVICES “AS IS” WITH NO WARRANTIES OF ANY KIND. mPulse Mobile EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE SECURE, UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS. * Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

Limitation of Liability: UNDER NO CIRCUMSTANCES WILL mPulse Mobile OR ITS EMPLOYEES, OFFICERS, OR DIRECTORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SERVICES WHETHER OR NOT mPulse Mobile HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you are dissatisfied with the Services or any content on any of mPulse Mobile website properties, or with these Terms and Conditions, your sole and exclusive remedy is to discontinue using the Services. You acknowledge, by your use of the Services, that your use of the Services is at your sole risk.

Indemnity: You agree to indemnify, defend and hold harmless mPulse Mobile, its partners, clients, employees, officers and directors, from and against any and all claims, liabilities, penalties, settlements, judgments, fees (including reasonable attorneys’ fees) arising from (i) any content that you or anyone using your account may submit, post or transmit to the web site; (ii) your use of the Services; (iii) your violation of the terms of these Terms and Conditions; and (iv) any violation or failure by you to comply with all laws and regulations in connection with the Services.

Assignment: You may not assign any of your rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of mPulse Mobile. Any such purported assignment or delegation by you without the appropriate prior written consent of mPulse Mobile will be null and void and of no force or effect.

For additional help, text HELP to 77570. You can also e-mail our support team at sms@mpulsemobile.com. Reply STOP to end at any time. This program is available to subscribers of Boost, AT&T, T-Mobile®, Dobson, Verizon Wireless, Sprint, U.S. Cellular, C Spire Wireless, Virgin Mobile, Cellcom, NTelos, GetLisa, Cricket Communications and Metro PCS. T-Mobile® is not liable for any delayed or undelivered messages.

We respect your privacy. Our Privacy Policy can be found here

This shortcode is managed by mPulse Mobile, Inc.

Contact Information:

mPulse Mobile, Inc.
16530 Ventura Blouvard
Suite 500
Encino, CA 91436
sms@mpulsemobile.com
(888) 678-5735