NRC Picker Path to Excellence Award
NRC Picker, a division of National Research Corporation (NRCI), has awarded St. Helena Hospital-Napa Valley its Path to Excellence award for "Top performing hospital with 100 to 300 beds." Patients rated St. Helena Hospital Napa Valley higher than any other of its size in the western United States.
For more than 130 years, St. Helena Hospital Napa Valley has continuously earned and maintained a reputation for excellence in advancing health in Northern California with a mission to share God's love by providing physical, mental and spiritual healing. Today, St. Helena Hospital remains focused on serving that same caring mission with added intention of continuously improving quality, efficiency and reach.
St. Helena Hospital Napa Valley Health Experience
St. Helena Hospital, with 151 beds, is part of Adventist Health; a faith-based, not-for-profit integrated health care delivery system with more than 21,000 employees serving communities in California, Hawaii, Oregon and Washington. The hospital serves its primarily rural communities with comprehensive, destination-quality medical care, including cancer, cardiovascular, orthopedics, and behavioral health services. Situated in the heart of the Napa Valley, St. Helena Hospital's innovative residential lifestyle medicine program and other top quality health care services, including the Martin-O'Neil Cancer Center and Coon Joint Replacement Institute, make it one of the nation's premier health care destinations.
Pursuing a vision to become the destination of choice for all who seek to live younger longer™, St. Helena Hospital partners with the local community to improve its overall "health experience" and aspires to extend that experience throughout the region.
The St. Helena community works in tandem with the hospital to fund the latest equipment and the newest technology to attract the best physicians. Dedicated Foundation Board members are hospital advocates, listening to the community about its concerns and needs for health care. They are steadfast in their mission to raise the funds necessary to provide the highest quality of care.
Some research has suggested that the word "Saint" in the name of a hospital, produces a halo effect that could give a slight boost to scores on patient satisfaction surveys. At St. Helena Hospital we believe that the biggest lift comes not from the "Saint" in our name, but from the whole team of employees, physicians, and volunteers that act as "Saints" when delivering their services to our community.
Every employee throughout the hospital made a contribution to the Path of Excellence Award. Through a unique management philosophy, staff is empowered to implement tactics and strategies that improve quality and efficiency without the constraints of a hierarchical system. Dedicated and skilled physicians work together with hospital staff to provide safe, proven and innovative medicine; clean, calm and engaging facilities; and a sensitive, proactive and extraordinary experience.
NRC Picker is committed to equipping its clients with the resources and knowledge proven to improve the patient experience, and developed its Path to Patient-Centered Care to provide a clear framework of steps to take for lasting and successful improvement. Path to Excellence award recipients are among a select group of healthcare innovators leading the way on the Path to Patient-Centered Care.