St. Helena, CA. St. Helena Hospital Napa Valley was featured
on NBC Nightly News with Brian Williams. The segment highlighted patient
experience in the health care industry. St. Helena Hospital was contacted by
NBC Nightly News partly as a result of the NRC Picker "Path to
Excellence" award, received last fall for top patient satisfaction scores
in hospitals with 100 to 300 beds which earned the hospital the moniker,
"Top in the West"
The NBC Nightly News crew followed a patient suffering from
atrial fibrillation (A-Fib) who was treated with the innovative Hybrid Maze
procedure. Gan Dunnington, MD, a cardiothoracic surgeon with Adventist Heart
Institute specializing in treatment of atrial fibrillation, is one of only a
few surgeons on the West Coast to perform the minimally invasive Hybrid Maze
procedure. The combination of thoracoscopic surgery and catheter ablation can
be up to 90 percent effective for some types of A-Fib. Indeed, for this
particular patient, the Hybrid Maze procedure was successful in relieving his
The crew brought two trucks, and filmed for more than 15
hours over 2 days, which resulted in a 2-3 minute segment broadcasted to about
8.3 million viewers.
"Great patient experience has to begin with excellent
medicine. We strive to deliver safe, proven and innovative care in a way that
exceeds our patients' expectations," said Nia Lendaris, RN and VP of
Patient Care, who was interviewed in the NBC news story.
It is a proud moment.
Now millions of people have seen what we do to lift the lives of many. Our
mission drives our focus to provide both optimal clinical results and
extraordinary patient experiences.