Supervisor Patient Access- Full Time, Variable

Supervisor Patient Access

FLSA Status: Non-Exempt

Rate: $23.80-$35.67

PRINCIPAL JOB DUTIES:

Adheres to the Adventist Health Mission, Vision and Values statements. Complies with behavioral standards,

policies, procedures and handbooks established by the organization and their respective ministries. Abides by

the guiding principles of the Code of Conduct.

  • Oversees all functions within patient access.
  • Provides technical leadership while performing escalated or complex duties.
  • Identifies and controls areas of patient thru put to increase patient and family satisfaction.
  • Partners with management to control and reduce bad debt by ensuring high quality of registration is maintained.
  • Tracks, trends and monitors registration activity and works with supervisor to develop corrective action plans to avoid unnecessary denials.
  • Builds and maintains relationship with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships with patient access.
  • Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
  • Works with the manager to ensure registration activities are compliant with industry standards.
  • Manages day to day responsibilities for assigned Patient Access area or team.
  • Exercises independent judgement to ensure all areas are properly staffed and responsibilities completed.
  • Partners with departments we support to improve performance, address issues and remove barriers.
  • Monitors metric trends – denials, error rate, wait times, patient experience – and proposes solutions to
  • improve performance.
  • Develops associates.
  • Provides coaching and mentoring to promote associate growth. Provides timely feedback positive and negative.
  • Creates a positive workplace and cohesive team.
  • Creates an environment of accountability with clear expectations.
  • Recognizes the contributions of the team.
  • Works proactively to address issues.
  • Performs other duties as assigned.

QUALIFICATIONS:

  • Bachelor’s degree in healthcare management or finance or equivalent combination of education/related experience: Required
  • Master's Degree: Preferred
  • Five years' patient access experience: Preferred
  • One year leadership experience: Preferred
  • Able to motivate, engage, support and mentor staff
  • Exceptional customer service
  • Collaborative
  • Strong communication skills
  • Detail oriented
  • Problem solving
  • Capable of performing position related physical requirement

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