Access Coordinator I, Patient Registration, Full Time, Variable

ACCESS COORDINATOR I

PATIENT REGISTRATION DEPARTMENT

FLSA Status: Non-Exempt

Rate: $17.514-$22.980

PRINCIPAL JOB DUTIES:

  • Performs admitting procedures for inpatients and outpatients, performs bedside registration for ED patients
  • Interviews patients and prepares all admission, consent, and required insurance authorization forms
  • Accurately identifies patients and specimens for testing
  • Records patient demographic, insurance, and financial information; establishes a billing folder and medical chart for each patient
  • Pre-registers inpatients and outpatients, contacting insurance company and patient by phone
  • Enters data into laboratory and order entry modules of the Hospital Information System
  • Verifies the completeness and obtains missing information for outpatient orders at the time of registration
  • Performs Medicare Medical Necessity protocols and issues Advance Beneficiary Notices when appropriate
  • Obtains demographic information and provider ID numbers for non-staff outpatient providers
  • Answers questions about patient preparation, specimen collection, specimen preservatives and storage requirements, and testing requirements
  • Initiates and completes “Short-Reg” registration protocols for specimens collected by doctors’ offices, clinics and other facilities
  • Prepare and clean Emergency Department patient beds when requested
  • Scans and retrieves medical records to and from hospital archiving system
  • Advises patients on hospital collection policies, requests payments, facilitates financial counseling arrangements, refers patients to outside agencies for payment assistance
  • Performs other duties as assigned

QUALIFICATIONS:

  • High school graduate or equivalent
  • Two years’ experience in Patient Registration, Patient Accounting, or other direct patient care area of a hospital (preferably Emergency Department or Laboratory)
  • Working experience as a Phlebotomist, Order-Entry Clerk or EMT preferred
  • Knowledge of medical terminology, ICD9 and CPT codes required
  • Ability to effectively communicate with patients, public, medical staff and management
  • Ability to comprehend and follow written department policies and procedures
  • Demonstrated skills in basic English, spelling, grammatical and mathematical skills
  • Working knowledge of the use and applications of computers
  • Knowledge of Medicare medical necessity compliance requirements
  • Knowledge of HIPAA and EMTALA regulations
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Knowledge of Medicare, Medi-Cal, Managed Care, and other insurance programs required
  • Ability to communicate in Spanish highly desirable
  • Capable of performing position related physical requirements

REPORTS TO: Supervisor of Patient Registration

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