ACCESS COORDINATOR I

PATIENT REGISTRATION DEPARTMENT

PRINCIPAL JOB DUTIES:

• Performs admitting procedures for inpatients and outpatients, performs bedside registration for ED patients
• Interviews patients and prepares all admission, consent, and required insurance authorization forms
• Accurately identifies patients and specimens for testing
• Records patient demographic, insurance, and financial information; establishes a billing folder and medical chart for each patient
• Pre-registers inpatients and outpatients, contacting insurance company and patient by phone
• Enters data into laboratory and order entry modules of the Hospital Information System
• Verifies the completeness and obtains missing information for outpatient orders at the time of registration
• Performs Medicare Medical Necessity protocols and issues Advance Beneficiary Notices when appropriate
• Obtains demographic information and provider ID numbers for non-staff outpatient providers
• Answers questions about patient preparation, specimen collection, specimen preservatives and storage requirements, and testing requirements
• Initiates and completes “Short-Reg” registration protocols for specimens collected by doctors’ offices, clinics and other facilities
• Prepare and clean Emergency Department patient beds when requested
• Scans and retrieves medical records to and from hospital archiving system
• Advises patients on hospital collection policies, requests payments, facilitates financial counseling arrangements, refers patients to outside agencies for payment assistance
• Performs other duties as assigned

• High school graduate or equivalent
• Two years experience in Patient Registration, Patient Accounting, or other direct patient care area of a hospital (preferably Emergency Department or Laboratory)
• Working experience as a Phlebotomist, Order-Entry Clerk or EMT preferred
• Knowledge of medical terminology, ICD9 and CPT codes required
• Ability to effectively communicate with patients, public, medical staff and management
• Ability to comprehend and follow written department policies and procedures
• Demonstrated skills in basic English, spelling, grammatical and mathematical skills
• Working knowledge of the use and applications of computers
• Knowledge of Medicare medical necessity compliance requirements
• Knowledge of HIPAA and EMTALA regulations
• Ability to prioritize multiple tasks in a fast-paced environment
• Knowledge of Medicare, Medi-Cal, Managed Care, and other insurance programs required
• Ability to communicate in Spanish highly desirable
• Capable of performing position related physical requirements

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