Access Coordinator I, Patient Registration, Full Time, Variable

ACCESS COORDINATOR I

PATIENT REGISTRATION DEPARTMENT

FLSA Status: Non-Exempt

Rate: $17.514-$22.980

PRINCIPAL JOB DUTIES:

Performs admitting procedures for inpatients and outpatients, performs bedside registration for ED patients
Interviews patients and prepares all admission, consent, and required insurance authorization forms
Accurately identifies patients and specimens for testing
Records patient demographic, insurance, and financial information; establishes a billing folder and medical chart for each patient
Pre-registers inpatients and outpatients, contacting insurance company and patient by phone
Enters data into laboratory and order entry modules of the Hospital Information System
Verifies the completeness and obtains missing information for outpatient orders at the time of registration
Performs Medicare Medical Necessity protocols and issues Advance Beneficiary Notices when appropriate
Obtains demographic information and provider ID numbers for non-staff outpatient providers
Answers questions about patient preparation, specimen collection, specimen preservatives and storage requirements, and testing requirements
Initiates and completes “Short-Reg” registration protocols for specimens collected by doctors’ offices, clinics and other facilities
Prepare and clean Emergency Department patient beds when requested
Scans and retrieves medical records to and from hospital archiving system
Advises patients on hospital collection policies, requests payments, facilitates financial counseling arrangements, refers patients to outside agencies for payment assistance
Performs other duties as assigned

QUALIFICATIONS:

High school graduate or equivalent
Two years’ experience in Patient Registration, Patient Accounting, or other direct patient care area of a hospital (preferably Emergency Department or Laboratory)
Working experience as a Phlebotomist, Order-Entry Clerk or EMT preferred
Knowledge of medical terminology, ICD9 and CPT codes required
Ability to effectively communicate with patients, public, medical staff and management
Ability to comprehend and follow written department policies and procedures
Demonstrated skills in basic English, spelling, grammatical and mathematical skills
Working knowledge of the use and applications of computers
Knowledge of Medicare medical necessity compliance requirements
Knowledge of HIPAA and EMTALA regulations
Ability to prioritize multiple tasks in a fast-paced environment
Knowledge of Medicare, Medi-Cal, Managed Care, and other insurance programs required
Ability to communicate in Spanish highly desirable
Capable of performing position related physical requirements

REPORTS TO: Supervisor of Patient Registration