Access Coordinator
FLSA Status: Non-Exempt
Rate: $17.514-$22.980
PRINCIPAL JOB DUTIES:
- Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals, and assisting patients with questions and requests
- Answers and directs incoming calls and secure messages via the EHR
- Schedules patients for appointments
- Makes appointment reminder calls
- Verifies eligibility for services and collects payment amounts due
- Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information
- Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe
- Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and MCDH
- Supports an environment of teamwork, professional communication, excellent “customer service” and efficiency
- Performs other clerical and miscellaneous duties as assigned
QUALIFICATIONS:
- High school graduate or equivalent
- One year of physician office, hospital patient registration or patient accounting experience preferred
- Knowledge of Medical Terminology, CPT and ICD Codes preferred
- Ability to prioritize multiple tasks in a fast paced environment
- Working knowledge of the use and applications of computers
- Ability to effectively communicate with patients, the public and medical staff
- Ability to communicate in Spanish highly desirable
- Capable of performing position related physical requirements
