Billing Information

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Adventist Health Lodi Memorial's Patient Billing Department is available to assist patients and/or their family members with questions regarding bills.

Office/Phone Hours:

Monday – Thursday, 8 am-4:30 pm
Fridays, 8 am-4 pm
(209) 339-7543
(800) 323-3360, ext. 7543

Adventist Health Lodi Memorial billing guide

Adventist Health Lodi Memorial's Patient Billing Department wants to be sure that patients are correctly billed for their care. This guide offers information to help patients understand the billing and collection processes.

Medical center admissions and billing processes can sometimes be confusing. A review of this information will help. If there is anything else the Adventist Health Lodi Memorial staff can do to help, please ask.

Financial responsibilities

Adventist Health Lodi Memorial makes every effort to provide excellent patient care while containing costs. In return, the health system appreciates patients' efforts to pay for care fully and in a timely manner. Statements will be sent to patients until accounts are paid in full.

Financial counselors
Financial counselors are available to answer any of your billing questions, establish payment arrangements and help determine eligibility for financial-assistance programs.

Patient billing
Patients with insurance coverage will have their plans billed shortly after services are provided. Patients are asked for a deposit prior to an elective admission. Uninsured patients who pay in full within 30 days from the first statement date can receive a 40 percent discount for inpatient and emergency visits and a 20 percent discount for outpatient and Adventist Health Lodi Memorial Physicians' visits. Patients unable to pay the entire amount, or who wish to make payment arrangements, should call the number on their statements.

Other bills
Adventist Health Lodi Memorial statements contain charges only for services provided by the medical center. Patients may also receive bills from physicians or ambulance services.