Financial Assistance

At the time of registration, patients who are uninsured and underinsured are provided information about government healthcare programs. Patients also are verbally informed of their right to request charity assistance. Signs and other communiques are posted and displayed throughout the medical center in multiple languages informing patients of this right as well.

When you come to us for treatment, our patient financial services department will be happy to talk to you about payment options. Our financial assistance program offers:

  • If you are uninsured, you may be eligible to receive a discount for your services under our Uninsured Discount policy.
  • If you are uninsured, our financial counselors will help you find out if you qualify for a government program such as Medicaid (Medi-Cal in California). If one of these programs is right for you, they may be able to assist you with the application process.
  • If you do not qualify for a government program, we provide discounts to eligible low-income patients and underinsured patients. Please contact our patient financial services department if you cannot pay part of your bill. We will review your financial situation to determine if you are eligible for financial assistance.

The hospital also provides a brochure during the registration process that explains the medical center billing and collection procedures, and how to request financial assistance. In addition, every billing statement sent to patients contains information on how to request financial assistance. We also have an on-site financial counselor available Monday through Friday from 8 a.m. - 4:30 p.m.

Download the Adventist Health Financial Assistance Policy in English or Spanish.
Download the Financial Assistance Program Brochure in English or Spanish.
Download the Financial Assistance program physicians listing.

Contact Us

Customer Service
463 Aviation Blvd., Suite 210
Santa Rosa, CA 95403
(844) 887-3961