Resolving Concerns

‚ÄčAdventist Health Glendale (AHGL) is committed to providing you with excellent service and patient care. However, if you have concerns about the quality of care you or a loved one have received at AHGL, please follow the process below to address your concerns:

You may file a grievance with AHGL by calling or writing:
AHGL Customer Service
1509 Wilson Terrace
Glendale, CA 91206
(818) 409-8196

You may also file a grievance with Adventist Health by contacting:
Adventist Health Compliance Program
2100 Douglas Blvd.
Roseville, CA 95661
(888) 366-3833

If your concerns cannot be resolved through the organization, you may contact The Joint Commission directly at (800) 994-6610 or file a concern via:

Online: www.jointcommission.org and follow the link for “Report a Patient Safety Event".

Fax: (630) 792-5636

Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181