Resolving Concerns

‚ÄčAdventist Health Glendale is committed to providing you with excellent service and patient care. However, if you have concerns about the quality of care you or a loved one have received at Adventist Health Glendale, please follow the process below to address your concerns:

You may file a grievance to report a complaint with Adventist Health Glendale by calling or writing:
Adventist Health Glendale Customer Service
1509 Wilson Terrace
Glendale, CA 91206
(818) 409-8196

You may also file a grievance with Adventist Health by contacting:
Adventist Health Compliance Program: (888) 366-3833

If your concerns cannot be resolved through the organization, you may contact The Joint Commission directly at (800) 994-6610 or file a concern via:

Online: www.jointcommission.org and follow the link for “Report a Patient Safety Event".

Fax: (630) 792-5636

Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181