Health Information Management

IMPORTANT COVID-19 UPDATE: All in-person medical record requests have been temporarily placed on hold due to COVID-19 precautions. Please submit a request through one of our electronic options or mail-in the request. Thank you for your understanding!

​Previously known as Medical Records, the Health Information Management (HIM) Department at Adventist Health Glendale is responsible for gathering, storing and managing the medical records of current and former patients. HIM team members help to ensure that each medical record is accurate, timely, complete and secure.

Above all else, the department is responsible for protecting the privacy of all personal health information. That includes carefully controlling the release of patient information so that only individuals and entities that have a legal right to view information may gain access to it.

How to Get a Copy of Your Medical Record

Step 1. Fill out a release form (“Authorization to Release or Inspect Patient Health Information”). There are three ways to get access to this form:

Step 2. Complete the request form and gather the required identification. If the medical record you’re requesting is your own, you must provide a valid identification, no matter what method you use to submit your form (including in person).

If you are requesting a medical record for another person, you must submit that person’s identification and your own identification. If you have a question about valid forms of identification, call Health Information Management at (818) 409-8171.

Step 3. Submit your completed release form. (See contact information below.)

Cost and Timing

The charge for a medical record depends in the source of the request:

  • Personal use—$6.50 (please be prepared to pay up-front), plus 25 cents per page
  • Insurance company or attorney—charges vary
  • Your physician—no charge

Personal requests for medical records are typically fulfilled within 14 business days.

Contact Information

Our Physical Address:

Health Information Management
1509 Wilson Terrace
Glendale, CA 91206
Click here for directions

Our Mailing Address:

Adventist Health Glendale
Health Information Management
1509 Wilson Terrace
Glendale, CA 91206

Phone: (818) 409-8171
Fax: (818) 545-1872
Office hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.

Related Requests

Diagnostic Images/X-rays: Health Information Management does not process requests for copies of diagnostic images, such as X-rays, MRI scans and CT scans. If you need to get a copy of your diagnostic image, please contact the Radiology department at (818) 863-4185.

Cardiology/Cath lab: Health Information Management does not process requests for copies of Cardiology/Cath lab images, such as Angio, heart cath, Echos, please contact the Cardiology department at (818) 863-4250.

Birth Certificates: For questions about birth certificates, call Adventist Health Glendale's birth certificates office directly at (818) 409-8000 ext. 6098.

Hospital Bill: If you have a question about your Adventist Health Glendale bill, call (818) 409-8200 or visit our Financial Services page. Please note: If you have a question about your physician’s bill, contact your physician’s office directly.

For additional questions or concerns, call (818) 409-8171, Monday-Friday, 8 a.m. to 5 p.m.