Frequently Asked Questions about Medical Records

1. How may I request a copy of my medical record?
We can fax or mail you an authorization form for you to complete. You can also print one from this web site by clicking here.

2. Is there a charge for me to receive my medical records? What form of payment do you accept?
There is a charge of $.25 per page after the first 4 pages if they are for personal use. Prepayment is required for personal access. An invoice may be mailed prior to the actual records being mailed to you. There is no charge if sent to physicians or school nurse, DPSS, attorney, insurance companies. We accept check, money order, and cash payment in person only.

3. May my spouse request and receive copies of my medical record?
They may with the appropriate authorization or if he/she is the executor or has power of attorney over your health-care matters. Otherwise, no they cannot.

4. What are the hours of operation for the release of information area?
Monday -Friday: 8:00 a.m. - 5:00 p.m. Closed 12 p.m. - 1 p.m., weekends and holidays.

5. Will you fax copies to my home or office?
We will fax to your home or doctor's office or hospital if it is required for patient care.

6. Will you mail the records or will I have to pick them up?
We will mail the records, unless other arrangements are made in advance with the release of information staff member.

7. How may I request copies of records from my last hospital visit?
Request them via a signed authorization form from us. If your visit was at the Feather River Health Center, you may request them from the FRHC HIM office.

8. May I obtain a copy of my X-ray films from you?
No, you will need to contact the radiology department directly. We only have access to the reports.

9. When may I expect to receive a copy of my records?
The law allows us 14 working days to answer a request. We will make every effort to get them to you by then.

10. What is your mailing address?
Our mailing address is:
Attention: HIM-ROI
Adventist Health Feather River
5974 Pentz Road
Paradise, CA 95969

11. What is your fax number?
Our fax number is (530) 876-7925