Feather River Hospital accepts and bills most insurance companies
as a courtesy to patients. Your insurer is under contract with
you and your employer. Each insurance policy varies. It is your
responsibility to understand the terms and conditions of your
insurance coverage. All patients are encouraged to call their
insurance companies to obtain accurate information about
individual benefits and any pre-certification or authorizations
needed for services.
Your insurer may require written or telephonic pre-certification
or pre-authorization from you or your physician. Receiving
appropriate authorization does not guarantee payment if you have
already used your benefit level within the timeframe specified by
your insurance company, or if the service is not a covered
benefit within your plan.
If your insurance company does not make payment, the bill may
ultimately be your responsibility. Contact patient financial
service immediately if your insurance information is incorrect.
If you are not covered by insurance, please contact patient
financial services to discuss resolution of your accounts.
Payment in full is requested. The hospital accepts MasterCard,
Visa and Discover Cards. Prompt payment reduces Feather River
Hospital Hospital's operating expenses and allows us to offer the
best medical care at the lowest possible cost. Payment
arrangements and financial assistance are available for
Your Hospital Bill
Your Feather River Hospital bill includes charges for goods and
services rendered by the hospital and ordered by your physician.
Your attending physician, anesthesiologist, radiologist,
pathologist and other physicians involved in your care will bill
you separately for their services. Each visit to Feather River
Hospital is billed individually. An itemized bill is available
You may contact our patient financial services department with
any question or concerns about your bill. The department is open
Monday through Thursday from 8:00 a.m. to 4:30 p.m. and Friday
7:00 a.m. to 3:30 p.m. If you have a billing related question or
concern, you can contact a patient financial services
representative via any one of the following communication
Patient Financial Services
Feather River Hospital
5960 Pentz Road
Paradise, CA 95969
To help us assist you please provide your full name, daytime and
evening telephone number, statement account number and a brief
summary regarding any information you wish to provide us, or the
nature of your question or concern. A patient financial services
representative will follow-up with you as appropriate within
three business days.