Patient Resources

At Adventist Health we strive to give you and your loved ones a safe and healing environment. We offer a number of services and amenities to make your time with us as comfortable as possible. We’re happy to offer amenities that make your stay with us more pleasant.

Visitation

Adventist Health medical centers in Hanford, Reedley and Selma have a liberal visitation policy to encourage your family and friends to be with you during your stay. Please help us continue this practice by valuing the care needs and visitation rights of other patients.

Those visiting patients in semiprivate rooms should be respectful of both patients by:

  • Not overcrowding the room with visitors
  • Keeping conversations at low volume
  • Turning off overhead lights and TVs at reasonable evening hours

Check at the nursing station for unit-specific hours. If you have concerns, please speak with a caregiver or click here to learn more about our visitation policy.

Customer relations

If you should have any issues, please contact your caregiver immediately. We welcome your questions about the medical center, comments about care or suggestions for service improvement. Please feel free to call patient relations at (559) 309-5943 or learn more about resolving concerns by clicking here.

Parking

Patient and visitor parking spaces are designated with white lines. Please do not park in spaces with yellow lines, which indicate restricted parking.

Cell phones and telephones

Cell phones may be used in most areas of the medical center. Please leave your phone off in areas with sensitive equipment. This includes:

  • Intensive care unit
  • Critical care unit
  • Surgery and recovery rooms

We encourage you to respect the privacy of patients by taking your call away from highly populated areas like the waiting room. Most patient rooms have telephones for patient use.

Smoking

Smoking and tobacco use are not allowed at any Adventist Health location, including the medical centers in Hanford, Reedley and Selma, medical offices and other sites. This restriction extends to all of our properties, inside and outside. For more information about tobacco cessation, please visit www.tobaccofreecv.com

Chapel

Spiritual care is as important to us as medical care.

At Adventist Health Hanford, the chapel is next to the main entrance and lobby, just to the north of the water fountain. The chaplain’s phone number for Adventist Health Hanford is (559) 537-2080.

At Adventist Health Selma, the chapel is off the hallway between the women’s services and medical/surgical units. The chaplain’s phone number at Adventist Health Selma is (559) 891-1000, ext. 26240.

At Adventist Health Reedley, the chaplain’s phone number is (559) 638-8155, ext. 1222.

Front lobby information desk

Staff members and volunteers at our hospital front lobby desks are happy to help you find a room or a patient or assist you in any way they can. Please feel free to ask.