Financial Assistance

At Adventist Health Castle, we’re committed to keeping you healthy. As a result, your ability to pay should never stop you from seeking needed care.

When you come to us for treatment, our patient financial services department will be happy to talk to you about payment options. Our financial assistance program offers:

  • If you are uninsured, you may be eligible to receive a discount for your services under our Uninsured Discount policy.
  • If you are uninsured, our financial counselors will help you find out if you qualify for a government program such as Medicaid or Hawai‘i QUEST. If one of these programs is right for you, they may be able to assist you with the application process.
  • If you do not qualify for a government program, we provide discounts to eligible low-income patients and underinsured patients. Please contact our patient financial services department if you cannot pay part of your bill. We will review your financial situation to determine if you are eligible for financial assistance.

For more information, please call Patient Financial Services, Monday through Thursday from 8 a.m. to 4:30 p.m., or Friday from 8 a.m. to 3:30 p.m., at (808) 263-5132, (844) 827-5047 or (800) 593-1551

You may also want to review one of the following documents, which you can open using Adobe’s Acrobat Reader and which are available throughout the hospital:

Download the Adventist Health Financial Assistance Policy in English, Chinese, Japanese, Korean, Spanish, Tagalog or Vietnamese.

If you do not have a copy of Adobe’s Acrobat Reader, then you can obtain one by clicking on this button:

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