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Adventist Health Castle recognized by top U.S. officials with the 2017 Baldrige National Quality Award

Awards & Recognition

Adventist Health Castle recognized by top U.S. officials with the
2017 Baldrige National Quality Award

Highest honor for performance excellence

(Kailua, Hawaii) – Adventist Health Castle is Hawaii’s first health care organization to receive the Malcolm Baldrige National Quality Award, as announced today by U.S. Secretary of Commerce Wilbur Ross.

The U.S. Congress created the Baldrige Performance Excellence Program and the award in 1987 to identify and recognize the country’s most innovative organizations, and then disseminate and share best-practice performance strategies. The goal is nationwide advancements in innovations and quality. Adventist Health Castle was one of five organizations able to meet the Baldrige Program’s standards and received the 2017 award. 

This year, the Baldrige Performance Excellence Program received 24 applications. The applicants were evaluated rigorously in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results.

"This year’s honorees demonstrate clearly that organizations of all kinds can achieve sustainable high performance,” said Robert Fangmeyer, director of the Baldrige Performance Excellence Program. “The missions for these organizations are dramatically different, but they share a laser focus on doing the right things for their customers, employees and communities using the Baldrige framework. The payoff is great operational and business results.”

Adventist Health Castle was one of 14 selected for a site visit in September but one of four in the healthcare category. About 8-10 examiners spend about 150 hours each in the final stage of the award process assessing each of the finalist’s strengths and opportunities for improvement and documenting their findings. Then a panel of judges recommends the organizations selected for the award.

“We are beyond thrilled to receive this prestigious award. This award honors the collective effort of our leadership, associates, physicians, volunteers and partners who have for years pursued excellence in delivering quality care to our communities,” said Kathy Raethel, President and CEO of Adventist Health Castle. “As an organization, we are focused 
focused on the total well-being of our patients which extends well beyond health and wellness programs. Being selected for this award validates our efforts but also encourages us to extend our efforts even further as the needs of our community continues to evolve.”

Adventist Health Castle is part of Adventist Health a faith-based, nonprofit integrated health system serving more than 75 communities on the West Coast and Hawaii. Our compassionate and talented team of 33,300 includes more than 24,600 employees; 5,000 medical staff physicians; and 3,700 volunteers working together in pursuit of one mission: living God's love by inspiring health, wholeness and hope. Founded on Seventh-day Adventist heritage and values, Adventist Health provides care in 19 hospitals, more than 280 clinics (hospital-based, rural health and physician clinics), 13 home care agencies, seven hospice agencies and four joint-venture retirement centers. Together, our team is inspired to transform the health experience of our communities, with our unique focus on physical, mental, spiritual and social healing.