Back to articles

Your Privacy is our Priority – Scammer alert

Health News, 2017

In this age of technology, we can know who is calling us before we answer the phone.  But, even caller ID is not fool-proof. Scammers can disguise their phone numbers to use any number, including legitimate numbers from your friends or neighbors.  Lately, scammers have been using Adventist Health Feather River numbers to try to get credit card and other personal information such as your date of birth, etc.

Both fraud.org and the Federal Trade Commission share the following tips and information regarding these types of calls:

If you answer a robocall, hang up immediately. Don’t press “1” or any other keys to speak to a live operator or to have your number removed from the robocallers list. Chances are that the “live operator” is just a marketer who will pitch you on a shady product or service. If you ask to be taken off the robocaller’s list, chances are they won’t do so.

If it is a live caller, ask the caller for his name, company, street address, and telephone number. Tell the caller that you refuse to discuss any debt until you get a written "validation notice." The notice must include the amount of the debt, the name of the creditor you owe, and your rights under the federal Fair Debt Collection Practices Act. If a caller refuses to give you all of this information, do not pay! Paying a fake debt collector will not always make them go away. They may make up another debt to try to get more money from you.

Be aware that the number or caller information showing up on Caller ID may not be legitimate. Robocallers are adept at making Caller ID show that the call is coming from a local number, or a known organization such as the local police department, a federal agency, or your bank. If you’re concerned that the caller may be legitimate, hang up, look up the phone number of the organization on your own (such as via the yellow pages, or the customer service number of a bank statement of debit/credit card) and call that number directly.

Do not give sensitive personal information out over the phone. This information could include your full name, mailing address, Social Security Number, bank routing number, credit or debit card number, or other types of information about yourself. If someone on the other end of the line asks for this information, simply hang up.

Contact your creditor. If the debt is legitimate – but you think the collector may not be – contact your creditor about the calls. Share the information you have about the suspicious calls and find out who, if anyone, the creditor has authorized to collect the debt.

Report the call. Contact the FTC and your state Attorney General's office with information about suspicious callers. Many states have their own debt collection laws in addition to the federal FDCPA. Your Attorney General's office can help you determine your rights under your state's law.

If you haven’t done so already, add your home and cell phone numbers to the National ‘Do Not Call’ Registry at DoNotCall.gov. If a robocaller sends a sales call to a number that is on the Registry, they’re violating the law.