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Frank R. Howard Memorial Hospital Receives National Recognition for Making Great Satisfaction Scores Even Better!

Awards & Recognition

Willits, CA — Frank R. Howard Memorial Hospital (HMH) has received national recognition in patient satisfaction with a 2013 Path to Excellence award. HMH was recognized at the 19th Annual National Research Corporation’s International Patient-Centered Care Symposium in Baltimore, Maryland on Sunday, September 22.

HMH was one of two hospitals, in its size category, to be recognized as “most improved.” As a 2013 award recipient, HMH is among a select group of health care innovators leading the way on the path to patient-centered care.

“Howard Memorial Hospital already has great hospital rating scores,” said Rick Bockmann, CEO. “This award is significant in that it recognizes that we taken these great scores to a whole new level. Our journey to become a Planetree designated hospital has provided a framework to implement changes and make adjustments to improve our patient and family care.”

National Research selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only earned by those organizations that are ranked by patients as being a top performer.

“National Research congratulates Howard Hospital for their outstanding achievements,” said Susan Henricks, President and Chief Operating Officer of National Research. “We understand that driving improvement changes across an organization takes an incredible amount of resources and dedication—and Howard Hospital has done exactly that. They are committed to providing the best health care possible for their patients and families.”

National Research Corporation: For more than 30 years, National Research Corporation (NASDAQ: NRCIA|NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit