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SJCH Earns 2013 National Research Corporation 'Path To Excellence' Award for Access to Care

Awards & Recognition San Joaquin Community Hospital (SJCH) has earned a 2013 Path to Excellence award for its Access to Care and was recently recognized at the 19th Annual International Patient-Centered Care Symposium in Baltimore, Maryland.

National Research Corporation selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The winners were selected from the extensive database of National Research hospital customers for their performance over the last four quarters.

SJCH was selected for its top performance in the time period of April 2012 to March 2013 for Access to Care, one of the Eight Dimensions of Patient-Centered Care. This means SJCH had the highest combined percentage of patients rating SJCH positively for Access to Care out of 317 facilities total.

“National Research congratulates SJCH for their outstanding achievements,” said Susan Henricks, President and Chief Operating Officer of National Research. "We understand that driving improvement changes across an organization takes an incredible amount of resources and dedication—and SJCH has done exactly that. They are committed to providing the best healthcare possible for their patients and families.”

As a 2013 award recipient, SJCH – a 254-bed hospital with award-winning stroke and chest pain centers, inpatient and outpatient burn care, 24-hour emergency services, maternity care center, Quest Imaging and now, comprehensive, hospital-based cancer care – is among a select group of healthcare innovators leading the way on the path to patient-centered care.

“By partnering with National Research and utilizing its measurement and quality improvement solutions, we have been able to implement changes and make the necessary adjustments to improve the patient and family care,” said Doug Duffield, SJCH’s president & CEO. “This improvement also gives patients and families the trust and confidence they deserve when seeking the right healthcare provider.”

About National Research Corporation 
For more than 30 years, National Research Corporation (NASDAQ: NRCIA|NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric

healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to, or visit