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Howard Memorial Hospital Named Top Performer

Awards & Recognition


Date: July 3, 2013

Contact: Kristen McCallum
Communications Manager

Darcy de Leon
Human Resources Director

Willits, CA — In June HMH was named as a 2013 Professional Research Consultants (PRC) Top Performer Hospital in patient care for employee perception. Last year, the employees of Frank R. Howard Memorial Hospital (HMH) participated in its annual Employee Opinion Survey conducted by PRC. The research company named the hospital as a top performer nationwide for the employee’s perception of patient care delivered at their hospital. In addition, HMH was awarded three 5-star awards in the categories of employee perception of teamwork within a department, as a place to work, and patient care. It was also awarded four 4-star awards in the categories of employee perception of communication, degree people are treated fairly, immediate supervisor, overall empowerment, senior leadership, teamwork between departments, and total compensation package.

“The patient care at HMH is a combination of always putting the patient first, focusing on safety, teamwork and quality, then delivering it all with compassion,” Vice President of Patient Care, Karen Scott, RN said.

The Employee Opinion Survey is conducted to obtain the opinions of the employees at HMH via a confidential survey to assess their perceptions of hospital operations and patient care. The hospital uses the research findings to continuously improve and enhance employee satisfaction and the patient experience.

“These awards further emphasize the commitment HMH’s staff has to providing great patient care to Willits and the surrounding communities,” said Darcy de Leon, Regional Human Resources Director. “This commitment has been consistent throughout HMH’s history, and the staff looks forward to providing excellent patient care for another 85 years.”

PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska. Professional Research Consultants is in its 33rd year of providing marketing research for hospitals across the United States. Company information can be found on their corporate website,