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Electronic Health Records Transformation Goes Live Dec. 4

Community Needs

After months of preparation, Adventist Health / Central Valley Network will go live with major upgrades to its electronic health records system at 12 a.m. Wednesday, Dec. 3, to improve patient care and communication.

With the upgrade, all Adventist Health participating physicians, specialists, clinics and hospitals will have access to patients’ most recent diagnoses, medications, allergies, immunizations and other information. This will allow health care providers to make better-informed decisions about patients’ care. The quality and timeliness of billing records will also improve.

“This will be a busy week, but it will be a good one for the future of our communities,” said President / CEO Wayne Ferch.

At midnight Wednesday, the following changes will occur:

Admitting, medical records and billing systems throughout the network’s 50 sites will begin migrating to a new platform, which will improve the quality of patients’ accounting records and reduce billing process time.

Patient care documentation at Adventist Medical Center-Reedley will move from paper charts and a different electronic system to Cerner, the system used by other Adventist Health hospitals, improving network communication. Patients will also have the opportunity to enroll in the MyAdventistHealth patient portal to access their records online.

Community Care clinics’ patient care documentation will also move to Cerner, improving communication and access to records. Patients will be invited to enroll in the patient portal starting in late January.

As staff input information into the medical records and become accustomed to the new system, patient visits may take more time than usual, Ferch said. "We're taking multiple steps to try to minimize the impact of this upgrade on patients' day, such as scheduling fewer appointments and adding staff. We apologize for any inconvenience."

Medical Records Transformation By the Numbers:

10,000+ training hours for 1,200 employees and 240 health care providers

3,000+ hardware components installed, including desktops, laptops, printers and faxes

41+ miles fiber-optic and CAT-6 computer cable installed at Adventist Health sites

250+ additional leaders and staff from Adventist Health and Cerner move into the region to help with the launch for several weeks

42 additional staff have been added to the Information Systems help desk to support staff and physicians in the transition

Photo: About 1,200 employees and 240 health care providers have been training in preparation for the Dec. 4 medical records upgrade.